职场诚信：建立信任和透明度

Boardreportingpresentation:Corporateculture Keyfindingsfortheboardandseniormanagement Howtousethisreport ▪Methodology: –Assembledfrombest-in-classpresentationsacrossclients,thispresentationcontainsPowerPointslidesthatprovideinformationanddataabouttheimportanceofcorporateintegrityandculture ▪Howtocustomizethisreport: –Selecttheslidesmostappropriateforyourreport–Fillintherelevantgapsinthepresentation–Addadditionalcontextspecifictoyourorganization–Removetheinstructionalwhiteboxesoncepresentationiscompleted Whyintegritymatters Recenthigh-profilecasesofculturefailure Suggestedvoice-over: ▪Choose afewofthesehigh-profileexamplestotalkabout inmoredetail tohighlightthecomplianceviolationand/orethicalfailureandtheimpactontheorganization’sreputation,financesandgrowth. ▪Example:“In2016, itwasdiscoveredthatabout 2millionphonycustomeraccountswereopened byWellsFargoemployeestomeetaggressivesalesquotes andpressurefrommanagementand theCEOatthetime.Thebankhadchargedcustomersmorethan$1.5millioninfees fortheseaccounts.Thebankfired~5,300employees foropeningthefraudulentaccounts. Asaresultofthescandal,WellsFargohasissuedrepaymentstoaffected customers,hasremovedsalesquotas,andfacesseveralinvestigationsbygovernmentagencies.” ▪Deletethisboxwhenfinished. Whymostculturalfailuresoccur Mostoften,culturalfailuresfallintothreemaincategories: Fearofreporting.Employeesdon’tfeel Poortrustincolleagues.Employeesdon’tfeelbadthat thepeoplewhoworkaroundthemonaday-to-daybasisareholdingorwillholdothersaccountableforcomplianceandethicsbehavior. Lackofethicalleadership.Employeesdon’tfeelseniorleadersandmanagersareethicalnorthattheywillholdothersaccountablefortheirbehavior. comfortablespeakingupeitherbecausetheyfeeltheymayexperienceretaliation,theirallegationswon’tbe takenseriously,ortheorganizationwon’ttakeaction. Impactofapositiveculture FewerinstancesofmisconductEmployeesinhigh-integrityculturesare 9xlesslikelytoobservesignificantinstancesofbusinessmisconductthanemployeesinlow-integritycultures. Increasedreportingofmisconduct Employeesinstrongculturesare1.5xmorelikelytoreportobservedmisconduct. HigheremployeeengagementEmployeesinastrongcultureofintegrity are2.1xmorelikelytobeengagedwiththeirjobandorganization. Higheremployeeproductivity Employeeproductivityincreasesby12%ifmanagersexhibitethicalvaluesandbehavior. ReputationandgoodwillEthicalorganizationsreceivewidespread publicattention,securethetrustofcustomersandsuppliers,andbetterattractandretaintalent. Businessandfinanciallosses Theaveragecostofcompliancefailurescausedbyapoorcultureismorethan$40million. Primarydriversofastrongcultureofintegrity Keyattributesofacultureofintegrity integrityidentified7maincomponentsofa cultureofintegrity: Keyattributesofacultureofintegrity integrityidentified7maincomponentsofa cultureofintegrity: Pathtostrongcorporatecultureofintegrity Gartnerresearchshowsthatthe keytobuildingacultureofintegritystartswithcreatingastrong“climate”acrossteams. Definitionofcultureversusclimate Suggestedvoice-over: ▪“Cultureisdeeplyrootedinanorganization’shistoryanditsexistingpractices.Themosteffectivewaytoinfluenceitisthroughclimate,whichreferstoagroup’ssharedperceptionsofthenatureofitswork.Cultureisbuiltthroughthesmaller,morespecificgesturesthatconstituteclimate.Forinstance,havingmanagerssetapositiveethicaltoneisabig,ambitiousculturalgoal.Youcan’tachieveitovernight,butyoucanstartworkingyour way towarditby,forinstance,encouragingmanagerstopraiseemployeesforactinginaccordancewithcompliancerules.” SignalsThesignals ProcessandpracticeindividualsfollowTheprocessesandpracticesteamsfollowandhowwelltheysupportdesiredbehaviors (formalandinformal)managersandlocalinfluencersconveytoteamsthatsuggestwhatisandisn’taccepted ▪Readourresearchreport,UsingClimatetoBuildaStrongComplianceCultureforfurtherresearchanddatatosupportthevoice-over. ▪Deletethisboxwhenfinished. Ourcompanyculture Keyculturalmetricsin20[XX] Keycomplianceviolationsmetricsin20[XX] Keyallegationsandinvestigationsmetricsin20[XX] Keycompliancetrainingmetricsin20[XX] Employeeculturalsurveyresults Executivesummaryofemployeeculturesurveyresults ▪[Inserthigh-levelfinding1]▪[Inserthigh-levelfinding2]▪[Inserthigh-levelfinding3]▪[Inserthigh-levelfinding4]▪[Inserthigh-levelfinding5] Overallculturesurveyresults Customizeforyourorganization ▪Deletethisboxwhenfinished.▪ThisdashboardpresentssampleresultsfromGartner’semployeeculturesurvey,RiskClarity:ACorporateIntegrityService.TolearnmoreabouttheRiskClaritysurvey,contactyouraccountmanagerorClientPartnerformoreinformation.▪Insertfindingsfromyourorganization’sRiskClarityreportoractualfindingsfromyourorganization’sownemployeeculturesurveyresults. Culturalsurveyresultsbygeography Customizeforyourorganization ▪InserttherelevantgeographicalresultsinthedashboardfromyourRiskClarityreportoryourorganization’sownemployeeculturesurveyresults.▪Pickoneofthethreeoptions(a/b/c)fordisplayingscores. INTERNALorRESTRICTED Culturalsurveyresultsbybusinessunit