揭开智慧城市的神秘面纱——努力更好地实施

June 2022 Contents Executive Summary04 06 Introduction Recommendations09 Chapter 1: Prepare11 Chapter 2: Access and engage16 Chapter 3: Delivery26 Conclusion35 References36 Acknowledgements37 Executive Summary Smart cities offer new opportunities to address many of thesystemic challenges facing local areas today. Despite this,the implementation and delivery of smart initiatives is oftencomplex and challenging. Developed by techUK and its member organisations, this paper is aimedtowards cities developing smart city capabilities. It shows how cities andtechnology businesses are rethinking the approach to planning and deliveringsmart cities to overcome complexity and drive step changes in public serviceand infrastructure provision. Through the development of action-oriented digital visions, interwoven intoexisting plan making, cities are able evidence the business case for innovation,showing how it drives opportunities to protect the planet, strengthen theeconomy and improve the day-to-day lives of communities. Forward thinking approaches to stakeholder engagement, hinged onplace-based and citizen-centric design, are helping build trust amongstresidents and local businesses to ensure social license and nourish vibrantlocal innovation ecosystems. Partnership working between the public and private sector is creatingexciting opportunities to ensure greater financial sustainability for projects,strengthening local skills bases and delivering impactful measurements togenerate actionable local insights. Our report in May 2022 ‘Local Public Services Innovation: Creating a catalyst forchange’ made the case for enhanced digital innovation adoption across the UK’slocal public services to improve citizens’ lives. This paper seeks now seeks toaddress the ways technology businesses and local authorities are makingthis a reality. Introduction Smart cities are no longer simply ‘nice-to-have’ projects butare fundamental to enabling cities to achieve their economic,social and environmental ambitions. Sectors like healthcare, policing, energy, water, and mobilityare rapidly innovating and digitising, embracing a new era ledby data and analytics to provide better services to consumers,customers and communities. However, cities are faced with challenges on multiple fronts which both accentuate the needfor smart city initiatives and jeopardise the ability to effectively implement them. Economically, COVID-19 and its emerging consequences are placing immense pressureon local councils which need to maintain service delivery against a backdrop of reducingrevenues and increased expenditures. Digital technology is also creating a ‘digital economy’,tasking local areas with ensuring they have the right infrastructure to facilitate this changeand that all people can participate. Environmentally, roughly 300 councils have declared climate emergencies. The UK haspledged to reach net zero carbon emissions by 2050, and in sectors such as energy by2035, with research from the Centre for Cities showing that cities and large towns accountfor 45 per cent of all carbon emissions due to the dense populations and economic activityoccurring there.1 Socially, the number of people aged 65 or over in England will increase by 65% in the next25 years placing pressure on healthcare and social service provision. At the same time,highstreets and town centres are continuing to decline, threatening community cohesionand resilience. Technology and data are helping cities surmount these challenges. Innovation is allowingplaces to understand their population needs better while simultaneously spurring economicdevelopment, improving health and social outcomes, and making processes more efficientand sustainable. Yet smart cities face barriers to implementation. Issues relating toprocurement, regulation and standards, access to physical assets, data and computingresources, cyber security and public trust can frustrate the delivery process and risk alost opportunity. This report aims to highlight how local authorities and technology businesses are forginglasting partnerships to overcome some of these issues. It intends to highlight some ofthe truly innovative approaches being used to design better solutions, drive stakeholderengagement and citizen participation, build trust and create better social outcomes for all. This paper is divided into three sections titled ‘Prepare’, ‘Access & Engage’ and ‘Deliver’.Within these, we have illustrated some of the key principles which help to drive betterdelivery along with case-studies. Through highlighting these approaches, we hope tostart a conversation around how we can design better solutions, engage communities andstakeholders, improve delivery and build trust and confidence in smart initiatives. Five pillars of a successful smart city: 1.Technology:Smart cities should bebuilt upon placing an emphasison data, emerging technologies andconnectivity infrastructures withinservice provision.2.Integra