techUK发布第七届年度GovTech中小企业调查结果

Introduction GovTechSME Surveyprovidesinsight onthe SMEexperiencein the publicsector. Lack of meaningful early industry engagement, too many frameworks anda risk-averse culture within the civil service are some of many challengesfaced by SMEs operating in, or looking to operate in the public sector, whichis why helping SMEs access the public sector technology market is a criticalpart of the work we do here at techUK. The GovTech SME Survey helps us tounderstand these challenges further, gather insight on the SME experiencein the public sector and identify ways in which improvements could be madethrough a set of recommendations for government. Small businesses’ potential to transform public service delivery through theirinnovative nature and wide set of capabilities is clear and well documented.This report aims to support the government in harnessing the potential ofSMEs, the ambition is clear, but more work needs to be done. At the beginning of 2022 we surveyed 100 SMEs to gauge their opinion on arange of topics, from how effectively they feel the government has acted onits commitment to helping small businesses break into the public sector,to how they feel about addressing Social Value, and much more. Thebelow infographic provides a look into the most significant stats from the2022 survey. What isgoing well? believe that theDigital Marketplaceis still helpingto improveSME access tothe marketplace The benefits of the Digital Marketplace have persisted, with59% ofrespondents believing that it is still helping to improve SME access tothe marketplace. It appears that guidance and support from procurement organisations whohost frameworks has improved, with 51% of respondents feeling theygenerally get adequate support and guidance from organisations thathost frameworks, an improvement from last year in which only 45% reportedadequate support. Areas forimprovement do not thinkthat governmenthas sufficientunderstanding ofhow SMEs can meettheir needs Just 27% of respondents feel that the government has acted effectivelyon its commitment to helping small businesses break into the public sectorover the last 5 years. This figure is significantly less than last year – and93.44% believe not enough is being done to achieve the 33% SME spendtarget,so it’s clear that more work is required. Despite over half of respondents being satisfied with the support they getfrom organisations that host frameworks, more work still needs to be doneurgently, as57.9% of respondents find it difficult to look across the variousframeworks and tender vehicles. SMEs still have limited trust in government, and91.2% of respondents donot think that government has sufficient understanding of how smallbusinesses can meet their needs. Social Valueand SMEs said thataddressing socialvalue in contracts isan administrativeburden On 1 January 2021, new procurement measures took effect, requiring thatsocial value contributions account for at least 10% of the overall assessmentscore. While suppliers are broadly supportive of social value objectives, theimplementation of the policy has proven challenging for both large and smallsuppliers alike.For SMEs in particular, this policy presents a particularstrain, as they often do not have the excess capacity that larger companiesuse to address social value questions.Furthermore, the additional expenseof social value commitments may put SMEs at a disadvantage. In this context, it is not surprising that76% said that addressing socialvalue in contracts is an administrative burden. What SMEswant prefer a directroute to market SMEs want more support when it comes to partnerships. While75% ofrespondents prefer a direct route to market, 84% of respondents still seevalue in partnering and collaborating with larger suppliersas another routeto market. 87% would welcome techUK providing a service to make collaborating inthe public sector easier. Regardless of whether they prefer direct or indirect supply to government,many SMEs want the same thing – for improved access to the market, forthe process to be smooth, and to deliver the right outcome. still see value inpartnering andcollaborating withlarger suppliers Barriers Despite the Digital Marketplace making things easier, we know there are several barriers that standin the way of SME access to the public sector market, and disappointingly the top three remainunchanged from last year. a risk-averseculture within thecivil service lack of meaningfulearly industryengagement too manyframeworks Recommendations For the most part these findings remain unchanged from last year, and any signs of improvement are still marginal andslow. The government must continue to work with SMEs on harnessing their capabilities and recognising how they canmeet its needs. Putting SMEs at a disadvantage when it comes to getting onto frameworks and applying social valuemeans the government is missing out on innovation, and the full capabilities of the market. Ministeria