采购正在引领技术海啸（并改变你的工作方式）

This report offers a lens into a quiet revolution happeningin procurement, driven by a shift from reactive systems tointelligent platforms that analyze, decide and execute inreal time. Procurement is right in the eye of a tech storm. The economic currents have shifted, and familiarnavigation tools are no longer enough. Traditional modelsare under pressure — from faster decision cycles,growing complexities of global trade driven by tariffs,and rising expectations for intelligence and integration.This isn’t routine turbulence or a rogue trend wave; it’sa structural reset that is reshaping how procurementoperates, delivers value and stays aligned with thebusiness. It traces the emergence of agentic AI, autonomousprocurement and unified source-to-pay (S2P) ecosystemsnot as isolated breakthroughs, but as parts of a largershift in how organizations move, decide and createvalue. What makes these changes matter isn’t just thetechnology, but what those technologies unlock: speedwith control, precision at scale and strategy that’s nolonger slowed by process. Technologies like agentic AI aren’t just incrementalupgrades; they represent a generational leap — systemsthat can learn, decide and act with minimal oversight. Andyet, for all their promise, these advancements come withcomplexity. The road ahead is rich with opportunity butriddled with pitfalls. Successfully navigating this terrainrequires more than enthusiasm. It demands fluency. For those steering through the digital hype toward realtransformation, this report is more than a compass. It’sa beacon for staying on course, built to help leadersnavigate shifting conditions with clarity, confidence andcontrol. Procurement and supply chain professionals can nolonger afford to leave deep tech understanding to CIOsand IT teams. These disruptions reach directly into theheart of their roles, reshaping how teams function, howdecisions get made and what leadership looks like in theyears ahead. 1. Agentic AI Is Set to Explode, Widening the GapBetween Leaders and Laggards in AI Adoption Procurement teams face mounting pressure to streamline operations and enhance decision-making in a complexbusiness environment. Traditional automation, focused on rule-based workflows and reactive processing, isn’t upto the challenge. Agentic AI, however, transforms procurement into an intelligent, self-orchestrating system that cananticipate needs, make real-time decisions and optimize outcomes with minimal oversight. It’s a system that doesn’t justfollow steps, it learns, predicts and takes action. By automating key functions like intake management,supplier interactions and contract execution, agentic AIfrees procurement professionals to focus on strategic,high-value tasks. At the same time, organizations should proceed withrealism. According to Forrester, 75% of firms that attemptto build ambitious agentic AI architectures on their ownwill fall short.2The research firm notes that these systemsare technically demanding, requiring advanced datamodels, retrieval-augmented generation (RAG) pipelines,sophisticated data architectures and niche expertise. Gartner predicts that by 2028, 33% of enterprise softwareapplications will include agentic AI, up from less than 1%in 2024, enabling 15% of day-to-day work decisions tobe made autonomously.1Successful adoption hinges onstrong governance to align AI decisions with companypolicies and regulations, while legacy ERP systems poseintegration challenges that require careful planning. As hype accelerates, so does the risk of underestimatingimplementation complexity. Forrester predicts that moremature organizations will turn to AI service providers andsystems integrators to reduce complexity and get resultsfaster. For those who master it, agentic AI will evolve beyonddigital assistants, becoming the default interface forprocurement. Multi-agent systems will autonomouslymanage sourcing, supplier relationships, compliance andcontract negotiations, shaping procurement’s future withunprecedented agility and precision. As agentic AI becomes more embedded in day-to-daydecision-making, leadership will need to ensure its usereflects organizational priorities, values and accountabilitystandards. The challenge is both strategic and technical,shaping how intelligent systems support businessoutcomes, amplify decision quality and scale impactwithout adding unnecessary risk. Why It Matters “AI agents represent a new phase ofAI innovation, combining analytical anddecisioning capabilities with an actioncomponent. Their potential makes them atop emerging technology of 2025 with abroad array of use cases.3”Forrester Agentic AI is becoming a valuable operational partnerin helping procurement keep pace with growingcomplexity, tighter timelines and evolving demands. Ittakes on repetitive tasks — classifying procurementrequests, managing supplier communications, executingcontracts — so teams can focus on higher-value work:strengthening supplier relationships,