人工智能在心理健康中的应用：弥合差距，改善幸福感

AI in mental health:Bridging the gap to better wellbeing Mental health in Thailand: A major issuein need of support4 Getting to know AI in mental health5 The opportunities and challengesinvolved in AI-based treatments7 Apps and gadgets targeting the mentalhealth market AI in mental health and its applicationsin organizations12 Krungsri Research’s view13 References15 Unlessexplicitlystatedotherwise,thispublicationandallmaterialthereinisunder the copyright ofKrungsriResearch. As such, the reuse, reproduction, oralteration of this text or any part thereof is absolutely prohibited without priorwrittenconsent.Thisreportdrawsonawiderangeofwell-establishedandtrustworthysources,butKrungsriResearchcanmakenoguaranteeoftheabsolute veracity of the material cited. Moreover,KrungsriResearch will not beheld responsible for any losses that may occur either directly or indirectly fromany use towhich this reportorthe datacontained therein maybe put.Theinformation,opinions,andjudgementsexpressedinthisreportarethoseofKrungsriResearch, but this publication does not necessarily reflect the opinionsof Bank ofAyudhyaPublic Company Limited or of any other companies withinthe same commercial group. This report is an accurate reflection of the thinkingand opinions ofKrungsriResearch as of the day of publication, but we reservethe right to change those opinions without prior notice. For research subscription, contactkrungsri.research@krungsri.com Introduction In today's world, social and economic pressures have placed significant strain on people's way of life, bringingmental health concerns to the forefront, on par with physical health. Coupled with the rapid advancements inartificial intelligence (AI), there has been a growing trend of leveraging AI in commercial applications to supportmental well-being. In particular, AI systems are able to learn their users’behavior and to accurately processlarge quantities of information without tiring or asking for a day off, and so their use now offers the possibility oftracking an individual’s emotional life and providing highly personalized advice relevant to this. By deliveringthese services through an app, individuals will thus be provided with easily accessible,24-hour help with stress,depression or other mental health issues. The application of AI in mental health care not only reduces the workload of medical professionals but alsohelps address mental health issues at an early stage, enhancing the standard of care in a rapidly changing digitalera. For organizations, investing in AI solutions—both proactive and preventive—to support employees' mentalhealth can create value, boost productivity, enhance psychological safety, and deepen broader employeeengagement with the company. This, in turn, enables employees to provide better customer services andpositively impacts the organization's long-term image. NarichayaSatafang Dr. Pimnara Hirankasi Analystnarichaya.satafang@krungsri.com+662296 2994 Head of Research Division and Chief Economistpimnara.hirankasi@krungsri.com+662 296 6457 Mental health in Thailand: A major issuein need of support Worsening problems with mental health in Thailand can no longer be ignored, and indeed, data from theMinistry of Public Health1/shows that in2023, of the65million people in the country, an estimated10million individuals had suffered from a mental health problem but only2.9million had received treatmentfor this. Something like two-thirds of those affected by these issues are thus suffering outside the reach ofthe medical establishment. This is partly because as of2022, for every100,000members of the public,there were only8.99mental health professionals working in the national healthcare system. Of these,1.28were psychiatrists,1.57were clinical psychologists, and6.14were psychiatric nurses.2/This was lower thanthe recommendations set by the World Health Organization (WHO), both in terms of the global average of13per100,000population and the average for upper-middle-income countries of14.7per100,000population.3/ Mental Health Professionals per 100,000 Population In addition to problems with a lack of trained staff, work remains a major source of mental health problems andso working-age individuals are significantly more likely to experience mental health problems than are other agecohorts.4/These problems typically begin as stress, but when this is left untreated for an extended period oftime, this can worsen and potentially develop into a full-blown mental health condition such as anxiety disorder,insomnia, or depression. This is underlined by a survey carried out by the Department of Mental Health in 2023that shows that a full 40% of working-age individuals reported experiencing high levels of stress.5/This findingthen mirrors data from the mental health helpline that shows that in June 2024, more than 70% of working-agecallers wanted help with stress, anxiety or general unhappiness related to their work.6/ These two features of the ment