2024-2025印度餐饮服务行业洞察报告

2024-25 Insights into theIndian Foodservice Industry January 2024 Disclaimer:This document is a copyright of Wazir Advisors. No part of this publication may be reproduced, stored in, or introduced into a retrieval system, or transmitted in any form or by any means(electronic, mechanical, photocopying, recording or otherwise), without the prior writtenpermission of the copyright owner. Wazir Advisors has made every effort to ensure theaccuracy of information presented in this document. However, neither Wazir Advisors nor anyof its office bearers or analysts or employees can be held responsible for any financialconsequences arising out of the use of information provided herein. However, in case of anydiscrepancy, error, etc., same may please be brought to the notice of Wazir Advisors forappropriate corrections. Content 11Challenges 4Overview 11-12Opportunities 5-7Market structure, size andsegmentation 12Future outlook 8Growth drivers 13-15About Wazir Advisors 8-10Market trends 10Regulatory environment The foodserviceindustry includesbusinesses thatare involved in thepreparation and distribution of food and beverages forconsumption. It includesestablishments such asrestaurants, cafes, foodtrucks, cloud kitchens, andmore that offer services likedine-in, take-out, delivery, ora combination of these. Theindustry plays an importantrole in offering diversedining options for consumers,ranging from at-home, casualas well as fine-diningexperiences, and isinfluenced by variations inculinary trends, consumerbehavior, as well as economicfactors. diverse workforce, includingchefs, servers, kitchen staff,delivery personnel, andmanagement roles. Thiscontributes to loweringunemployment rates andboosting consumer spending. and operational re-evaluation. Today, technologyis an indispensable enablerfor the industry, pivotal foronline ordering, deliveryservices, kitchen automation,operational efficiency, andenhancing customerconvenience and experience. Thanks to globalization, theindustry today isinterconnected–with theworldwide expansion of keybrands and cross-bordermovement of food concepts,creating a diverse culinarylandscape that blends bothlocal and internationalflavors. In addition to the directeconomic output that theindustry generates, it alsostimulates economic activityin connected sectors likeagriculture, food processing,and logistics. Importance andcontribution of thefoodservice industry tothe national economyAs of 2023, the contributionof the foodservice industry toIndia’s GDP is ~1.6%. Themarket has bounced backpost the overall slowdownwitnessed during thepandemic. Restaurants and similarbusinesses are crucial to thetourism and hospitalitysectors, with the country’svibrant culinary set-up actingas an attraction point fortourists, thereby contributingto the growth of the overalleconomy. While the COVID-19pandemic spurred temporaryclosures, a global shift inconsumer behavior wasobserved, leading toindustrywide adaptationsthrough digital solutions Foodservice establishmentsare a major employer,offering a range of jobs to a Overview of the Indianfoodservice industry Evolution of the foodserviceindustryThe Indian foodservice industry has transitionedfrom local, family-runestablishments to globalcollaborations employingdiverse business strategies.This evolution can be broken Hut, and KFC multiplied theiroutlet network in the country,expanding to Tier I and IIcities through their franchisepartners. Additionally, theyalso continued to rejig theirmenu to perfectly fit thepreferences of the Indianconsumer. This stage also sawa fresh influx of homegrownCDR and quick servicerestaurant (QSR) brandsincluding Barbeque Nation,BikanoChat Café, and WOW!Momo in the country. down into the following fourstages: Market structureThe foodservice market in India can be broadlyclassified into two segments:organized and unorganized.These distinctions are basedon the level of structure,formality, andstandardization presentwithin the establishments. Stage I:Prior to theliberalisationof the Indianeconomy in 1991, theindustry mainly comprised offamily operated businesseswith limited geographicpresence that offeredregional cuisines andtraditional diningexperiences. Legacy casualdining restaurant (CDR)chains in India includingNirula’s, Sagar Ratna,Saravana Bhavan openedtheir first few outlets duringthis stage. The organized foodservicesegment in India comprisesestablishments that operatewith a formalized andstructured approach. Theseestablishments often adhereto clear hierarchies,standardized operatingprocedures, and regulatorycompliance. In contrast, theunorganized foodservicesegment represents a moreinformal approach toculinary offerings, typicallycomprising small,independent businesses,family-run eateries, and localfood stalls. Stage IV:Post 2010, theindustry witnessed a rapidemergence of new entrants,across different formats–QSR (Burger Singh, Wendy’s),CDR (SOCIAL), cafés (ChaiPoint, Starbucks, Third WaveCoffee