UTILITY OF THE FUTURE：Taking water and sanitation utilities beyond the next leve

Taking water and sanitation utilitiesbeyond the next level4.0 FEDERICO PEREZ PENALOSACAMILO LOMBANAGUSTAVO SALTIEL A methodology to ignite transformationin water and sanitation utilities About the Water Global Practice Launched in 2014, the World Bank Group’s Water Global Practice brings together financing, knowledge,and implementation in one platform. By combining the Bank’s global knowledge with country investments,the practice generates more firepower for transformational solutions to help countries grow sustainably. Please visit us atwww.worldbank.org/wateror follow us on X:@WorldBankWater. About GWSP This publication received the support of the Global Water Security & Sanitation Partnership (GWSP).GWSP is a multidonor trust fund administered by the World Bank’s Water Global Practice and supportedby Australia’s Department of Foreign Affairs and Trade, Austria’s Federal Ministry of Finance, the Bill &Melinda Gates Foundation, Denmark’s Ministry of Foreign Affairs, the Netherlands’ Ministry of ForeignAffairs, Spain’s Ministry of Economic Affairs and Digital Transformation, the Swedish International Development Cooperation Agency, Switzerland’s State Secretariat for Economic Affairs, the Swiss Agency forDevelopment and Cooperation, U.K. International Development, and the U.S. Agency for InternationalDevelopment. Please visit us atwww.worldbank.org/gwspor follow us on X:@TheGwsp. About Utility of the Future Center of Excellence This publication received the support of the Utility of the Future Center of Excellence (UoFCoE). TheWorld Bank, in partnership with the Swiss State Secretariat for Economic Affairs (SECO), has establishedthe Utility of the Future Center of Excellence. The UoFCoE unlocks the full potential of water utilitiesand empowers them to become the driving force to accelerate universal access to water and sanitationservices. Please visit us atwww.worldbank.org/uof. Utility of the Future Taking water and sanitation utilities FEDERICO PEREZ PENALOSACAMILO LOMBANAGUSTAVO SALTIEL A methodology to ignite transformationin water and sanitation utilities © 2024 International Bank for Reconstruction and Development / The World Bank1818 H Street NW, Washington, DC 20433Telephone: 2024731000; Internet:www.worldbank.org This work is a product of the staff of The World Bank with external contributions. The findings, interpretations, and conclusions expressed in this work do not necessarily reflect the views of The World Bank,its Board of Executive Directors, or the governments they represent. The World Bank does not guarantee the accuracy, completeness, or currency of the data included inthis work and does not assume responsibility for any errors, omissions, or discrepancies in the information or any liability with respect to the use of or failure to use the information, methods, processes,or conclusions set forth. The boundaries, colors, denominations, links/footnotes, and other informationshown in this work do not imply any judgment on the part of The World Bank concerning the legal statusof any territory or the endorsement or acceptance of such boundaries. The citation of works authoredby others does not mean the World Bank endorses the views expressed by those authors or the contentof their works. Nothing herein shall constitute or be construed or considered to be a limitation upon or waiver of theprivileges and immunities of The World Bank, all of which are specifically reserved. Rights and Permissions The material in this work is subject to copyright. Because The World Bank encourages dissemination ofits knowledge, this work may be reproduced, in whole or in part, for noncommercial purposes as long asfull attribution to this work is given. Please cite the work as follows: Lombana Cordoba Camilo, Gustavo Saltiel, and Perez Penalosa Federico.2024. “Utility of the Future, Taking Water and Sanitation Utilities Beyond the Next Level. A Methodologyto Ignite Transformation in Water and Sanitation Utilities.” World Bank, Washington, DC. Any queries on rights and licenses, including subsidiary rights, should be addressed to World BankPublications, The World Bank Group, 1818 H Street NW, Washington, DC 20433, USA; fax: 2025222625; email:pubrights@worldbank.org Cover design:Circle Graphics, Inc.and Federico Perez PenalosaPage design:Circle Graphics, Inc. Contents Acknowledgments___________________________vii Executive Summary__________________________ix Abbreviations______________________________xiii Introduction________________________________1 C H A P T E R2 The Utility of the Future Framework_______________3 2.1Utility of the Future Concept4 2.2The UoF Success Pyramid8 2.3Knowledge Integration10 C H A P T E R3 Become a Utility of the Future__________________13 C H A P T E R Utility of the Future Implementation Process________19 4.1UoF Standard19 1Ignition | 360-degree Analysis and Identification of KeyOpportunities for Improvement 22 2Action | 100-Day Action Plan33