2024餐饮科技报告：强大的技术支柱正在成为餐桌上的赌注

Restaurant Tech A Strong Technology Backbone isBecoming Table Stakes CONTACT:STEVE MCLAUGHLIN Table of Contents Founder, CEO, Managing Partnersteve.mclaughlin@ftpartners.com(415) 385-9318 SUBSCRIBE 1.Introducing FT Partners42.Executive Summary73.Market Overview94.FinTech Solutions135.Industry Landscape356.Selected Financing and M&A Activity387.Public Companies Analysis478.CEO Interviews549.Selected Company Profiles8010.Selected M&A Transaction Profiles10711.FT Partners Overview119 Table of Contents Selected Company Profiles, M&A Deal Profiles and CEO Interviews Introducing FT Partners FT Partners–The Most Trusted Brand in FinTech Expansive Global Presence Extensive Network Across FinTech Ecosystem Proprietary FinTech Database Leading Producer of FinTech Research FT Partners’ Expertise Across Restaurant Tech & POS Payments Selected Transactions II. Executive Summary Restaurant Tech Executive Summary While the masks may be fading, the COVID-19 pandemic left an indelible mark on the restaurant industry. COVID’s impactcontinues to be felt across all facets of the industry including reservations, takeout and delivery, staffing, input pricing,marketing, and payments. Even as consumers have returned to in-person dining, demand for off-premise interactions andomni-channel experiences is not dissipating given the degree of convenience they provide. To meet this demand,restaurants must be able to handle and coordinate online ordering and delivery (whether through their own channel orthird parties), order ahead and pick-up, and indoor / outdoor dining options. Other decision points involve touchless /cashless in-person interactions including new payment mechanisms, as well as challenges in marketing to and engagingwith consumers across multiple channels, including now Tik-Tok. Meanwhile, input prices have certainly inflated, andstaffing challenges remain as roles are difficult to fill and employee demands are higher than ever. To solve these challenges, restaurants must turn to technology solutions in greater ways than ever before. In fact, astrong technology backbone is becoming table stakes across the industry. Fortunately, FinTech and other technologyproviders are rising to the occasion with tailored solutions that simplify complexity, streamline operations, reduceoperating costs, and create a more seamless customer experience. Historically, restaurant technology providers swam in separate lanes, but today, software, hardware, and processing arecoming together with some platforms able to replace a multitude of point solution providers. While best-of-breed pointsolution providers will always have an opportunity in the space, we expect to see more consolidation as the platformplays look to serve an increasingly larger role for their customers. In this report, we discuss the challenges restaurants are facing and how technology solutions are easing these burdens,provide a detailed company landscape, and numerous company profiles along with transaction overviews of notable M&Adeals and CEO interviews with key players in the space. III. Market Overview Restaurant Market Overview Current State of the Market A $1 Trillion+ Market Opportunity Rising input costs, supply chain disruptions and increasing competition have put strain on restaurant operators across the country, and these headwinds may continue in 2024.Despite these persistent challenges, many operators are cautiously optimistic that the industry will sustain its current level of growth this year, with the National RestaurantAssociation predicting sales of more than$1.1 trillionin 2024. Market Commentary •There are~750,000restaurants operating in theUS, down from~1 millionsince the COVIDpandemic forced many restaurants to close•Restaurant sales are projected to reach$1.1trillionin 2024, driven in part by higher menuprices due to rising inflation•Employment in foodservice is expected to growby200,000in 2024, reaching a total of15.7millionjobs•Rising costs remain a significant headwindfaced by restaurant operators, with menu pricesincreasing by4.5%in the last 12 months•Competition is increasing as the economyslowly recovers, putting pressure on operatorsto differentiate and increase marketing spend “With more than $1 trillion in sales expected this year, the state of the restaurant industry is strong thanks to the agilityofits operatorsand employees…restaurants are finding ways to adapt to the challenges of increased food costs and supply chain disruption. Restaurantshave responded well to customers’ desire to have more opportunities to enjoy restaurant meals, which continues to grow sales,createemployment opportunities, and foster a strong sense of community.” MichelleKorsmoPresident & CEO Restaurant Market Overview Macroeconomic Challenges A Tech-Oriented Solution Since the COVID-19 pandemic, restaurants have faced numerous obstacles. Chief among them are rising inflation, the struggle to attract and retain quality staff, and