2023财年南非国家意见调查报告

Acknowledgements The South Africa Country Opinion Survey is part of the County Opinion SurveyProgram series of the World Bank Group. This report was prepared by the BusinessIntelligence (BI) team, led by José De Buerba (Senior External Affairs Officer) andSvetlana Markova (Senior External Affairs Officer). Yulia Danilina, Jessica Cameron,Nan Lin, and Sofya Gubaydullina oversaw design, reporting, and analysis of thesurvey results. Noreen Wambui and Irina Popova provided data support. BI acknowledges the significant contribution from the South Africa country team andindependent fielding agency, Ipsos Africa Center for Development Research andEvaluation. In particular, BI is grateful for the support fromLavinia Thoriso Engelbrecht(Senior External Affairs Officer), Ruth Connick (Operations Officer), and Maria MboonoNghidinwa (External Affairs Officer)who coordinated the survey-related activities fromPretoria, South Africa. Contents ObjectivesMethodology OverviewOverall ContextOverall Attitudes Toward the World Bank GroupWorld Bank Group’s Support in Development AreasWorld Bank Group’s Work and Engagement on the GroundWorld Bank Group’s Financial Instruments and Knowledge WorkThe Future Role of theWorld Bank GroupinSouth AfricaCommunication and OutreachDemographics of the Sample and Detailed Methodology Objectives This survey was designed to assist the World Bank Group (WBG) in gaining a better understanding of how stakeholders in SouthAfrica perceive the WBG. The survey explored the following questions: 1.Overall Context:How do stakeholders perceive the country’s direction? How familiar are they with the WBG? How muchdo they trust the WBG? 2.Key Indicators:What opinion do key stakeholders have of the WBG when it comes to its effectiveness, relevance,alignment with South Africa’s development priorities, and other key indicators? Are opinions improving or declining? 3.Development Priorities:What areas of development are perceived to be the most important? Have the prioritieschanged over the past three years? How effective is the WBG perceived to be in these areas? 4.Engagement and Work on the Ground:What do key stakeholders value the most and the least when it comes tothe WBG’s work in South Africa? How is the WBG perceived as a development partner? Are opinions improving or declining? 5.Financial Instruments and Knowledge Work:What opinion do key stakeholders have of WBG financialinstruments and knowledge products? Are opinions improving or declining? What are stakeholders’ suggestions to improveWBG’s effectiveness? 6.Communication and Outreach:What are the preferred communication channels and which channels are reported tobe used the most? Are there differences among stakeholder groups in terms of preferred channels? 7.Message Recall:What key topics that the WBG communicates do stakeholders recall? Is there a relationship betweenmessage recall and views of the WBG’s work? Methodology Overview ▪FieldedJuly 2023 thru October 2023 ▪1,313 potential participants were asked to complete a mostlyquantitative survey▪Respondents completed the questionnaire online or in person▪List of names provided by the WBG country team andsupplemented by the fielding agency▪Process managed on the ground by the fielding agency 310 participants (24% response rate) ▪61% from KwaZulu-Natal, 25% from Gauteng▪34% currently collaborate with the WBG Compared to FY19 Country Survey ▪96 participants (20% response rate)▪Respondents completed the questionnaire online▪58% collaborated with the WBG Overall Context “Support for the creation of job opportunities, especially for youth. Strengthening the leadershipcompetencies in the national and local governments. Minimization of the inequality in South Africa.”(Provincial Government Respondent) “Support Departments addressing poverty reduction, broadening social protection measures, digitaltechnology, and government measures to be responsive to shocks as a result of climate change. Themain contribution would also be to assist [the] government in [the] creation of jobs in order to employthe majority of the youth.”(Government Institution Respondent) Respondents in South Africa are Concernedabout the Country’s Direction A plurality of respondents felt that South Africa was headedin the wrong direction. Just over a third felt that the countrywas headed in the right direction. ▪In contrast, a majority of respondents in the FY19Country Survey were “somewhat optimistic” (59%) or“very optimistic” (14%) about the future of South Africa,and just under a quarter of respondents were“somewhat pessimistic” (19%) or “very pessimistic” (3%)about the future. Consistent Familiarity with the World Bank ▪Year comparison:Respondents in this year’s CountrySurvey reported the same level of familiarity withthe World Bank as respondents in the FY19 Survey: FY23 = 7.0FY19 = 7.0 Mean familiarity: ▪Collaboration with the WBG:Respondents who indicatedthat they collaborate with the WBG reported sign