The Salesforce 2022-23 report highlights the continued importance of Salesforce in customer success strategies, with a majority of surveyed customers planning to increase their investments next year. The report also emphasizes the need for strategic optimization of cloud technology investments to accelerate business value in the face of ongoing market disruptions and changing customer and employee needs. The value of innovation, technology's potential to transform business, and our ability to imagine a better world and take action remain crucial. The report celebrates the resilience and combined impact of people, process, and technology.
