FCC 911对多线电话系统的要求

Access theFull GuideOnlineScan theQR Code toDownload FCC 911 Requirements for Multi-LineTelephone Systems Multi-Line Telephone Systems (MLTS) are telephone systems installed in office buildings,schools and college campuses, hotels, and similar environments to serve employees,residents, students, and guests. A typical office-based MLTS system enables employeesto communicate with co-workers on the premises, while a typical hotel-based systemenables hotel guests to call other guests or hotel staff. In addition, MLTS systems allowusers to make calls to outside telephone numbers, including emergency calls to 911. Ensuring that these systems fully support 911 is essential to protecting the life, health,and safety of people that work, visit, or live in these environments. For example, if anMLTS user calls 911 to report that a person in an office building is having a medicalemergency or a campus is threatened by an active shooter, it is vitally important forthe 911 call to reach the nearest 911 call center without delay and provide preciseinformation about the caller’s location to assist first responders. This is not only important to save lives – it’s the law. The Federal CommunicationsCommission (FCC) adopted rules for 911 calls from MLTS pursuant to two federal statutes– Kari’s Law and Section 506 of RAY BAUM’S Act. Kari’s Law is named in honor of KariHunt, who was killed by her estranged husband in a motel room in Marshall, Texas in2013. Ms. Hunt’s 9-year-old daughter tried multiple times to call 911 from the motel roomphone, but the call never went through because she did not know that the motel’s phonesystem required dialing “9” for an outbound line. Congress responded to this tragedy in2018 by enacting Kari’s Law, which requires direct 911 dialing and notification capabilitiesfor MLTS, and Section 506 of RAY BAUM’S Act, which directed the FCC to conduct arulemaking to consider adopting rules concerning the caller location information thatmust be conveyed with 911 calls, including calls from MLTS. The FCC adopted rules in2019. Under these rules, MLTS installers, managers, and operators must ensure that the MLTS: •Allows direct dialing of 911, without a requirement for the caller to dial any prefixor access code such as the number 9;•Provides central notification that a 911 call has been made; and•Provides certain information about the caller’s location with the 911 call so thatfirst responders can quickly locate the caller. The following pages provide additional information on these requirements,including a decision tree to help you determine whether you are subject to the rules,exemptions that may apply, and where to find additional guidance and resources toassist you. The FCC’s Public Safety and Homeland Security Bureau is providing this fact sheet to help interested parties understand andcomply with the rules. This document does not replace, supersede, or modify the rules. FCC 911 Requirements for Multi-LineTelephone Systems Questions and Answers on 911 for MLTS Installers, Managers, and Operators A:These requirements help to protect the life and safety of the people who visit, work, orreside at your MLTS-equipped facility, such as guests, employees, students, residents, andcustomers. In addition, these requirements help first responders to provide emergencyassistance. Compliance with these rules also is required by federal law that was inspiredby a real-life tragedy resulting in the loss of life. Failure to comply could subject you to FCCenforcement action, including possible fines. Q: What is an MLTS under the FCC’s 911 rules? A:An MLTS is a telephone system that includes more than one phone line and is typicallyused in enterprise settings such as hotels, offices, retail stores, and campuses. Undersome circumstances, this can include communications platforms such as MicrosoftTeams. Q:Who is covered by the FCC’s 911 MLTS rules? A:The FCC’s rules apply to MLTS manufacturers, importers, lessors, managers, operators,and installers. This fact sheet focuses on the requirements applicable to MLTS managers,operators, and installers. Q:I am a manager, operator, or installer of an MLTS. Do the federal 911 regulationsapply to me? A:It depends. If your MLTS was installed on or before February 16, 2020, it may beexempt from federal regulations, but you should check whether any state laws on 911apply. If your MLTS was installed after February 16, 2020, or if you have upgraded thehardware or software of the system since then, the MLTS may fall within the FCC’s 911rules. Q: What constitutes an “upgrade” under the FCC’s 911 MLTS rules? A:Although not every minor improvement to a legacy MLTS would trigger the obligation tocomply with the rules, upgrades to core MLTS software or hardware functions generallywould be sufficient to bring an MLTS within the scope of the rules. Q:What is required if I qualify as an MLTS manager, operator, or installer under theFCC’s 911 rules? A:MLTS managers, operators, an