2023-2024年重型设备维修状况报告

INTRODUCTION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Responder Demographics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Shop Demographics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Shop Revenue. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Industry Revenue Trends. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Shop Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Technicians. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Inventory Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Running Your Shop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .GETTING THE WORD OUT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .04082132414757677994 A SPECIAL THANK YOU TO The industry experts who provided theiranalysis and opinions on the results: ZEB TODDJORDAN STEENPeter CooperMATThew BEANIan MatjeTroy WillichJimmy WallKeith McMasterROBERT GILBERTjacob findlayPATRICK MCKITTRICKCHRIS O'BRIENNICK ADAMSAMY NEWMANLUKE TODDAshley SowellJay GoninenSALES AND PRODUCT MANAGER, The Service CompanyOWNER, Six Gun Diesel Performance and RepairDIRECTOR OF OPERATIONS, Absolute Repair & Merx Truck & TrailerOWNER, EMS Truck Repair and TowingTECHNICIAN TRAINER, Iron Buffalo HDCEO AND CO-FOUNDER, TDI Fleet ServicesGENERAL MANAGER, Donahue Truck CentersOWNER, Fireweed Heavy Truck & Equipment Repairs Ltd.VP OF FINANCE, FullbayCO-FOUNDER & EXECUTIVE CHAIRMAN, FullbayCHIEF EXECUTIVE OFFICER, FullbayCHIEF OPERATING OFFICER, FullbayMANAGING DIRECTOR, Dieselmatic Digital Inc.DIRECTOR OF OPERATIONS, FullbayPRESIDENT, The Service CompanyCEO & CO-FOUNDER, Integrity Fleet Services, Inc.CO-FOUNDER & PRESIDENT, WrenchWay Thank you for reading theState of Heavy-Duty Repair. This reportis the definitive view of the commercial repair industry and isbrought to you by Fullbay, American Trucking Associations’Technology & Maintenance Council (TMC), and MOTOR. The following icons indicate whether the information is based onsurvey responses or real-world shop data.REPORT LEGEND: This report is meant to providetransparency and an unbiasedview of the industry while offeringhelpful guidance and best practices.Throughout the following pages,you’ll see additional information onhow the data was collected, as wellas the methodology for analysis.We believe this is one of the mostcomprehensive sets of data evergathered on the subject, but weencourage you to keep in mind themany additional factors that comeinto play when comparing your shopto others. In this report you’ll find insights,trends, and benchmarks for themaintenance and management ofheavy-duty equipment. This includesClass 6-8 vehicles, agriculturalmachinery, emergency vehicles,construction equipment, heavymachinery, commercial fleets,and more. The data used in this report wassourced from both quantitative andqualitative measures to provide awell-balanced dataset. More than1,000 professionals across thefreight, logistics, and repair industriesresponded to our survey, in additionto real-world insights from a sampleof more than 500 heavy-duty shopsacross North America. New to thisyear’s report is the addition of digitalmarketing data from nearly 200shops in North America. The information in this report shouldnot be considered to be legal, tax,accounting, consulting, or any otherprofessional advice. In all cases, youshould consult with professionaladvisors familiar with your particularfactual situation for advice concerningspecific matters before making anydecisions. The sampled shops are anonymizedwith the exception of segmentingthe data based on role, geography,and industry. Results for sectionsand questions based on specificsegments (e.g. role) reflect onlythat subset of data, rather than allresponses. In addition, all shopshave been powered by the Fullbayplatform for at least 12 continuousmonths. Digital marketing data hasbeen sampled from shops partneringwith and leveraging Dieselmatic’smarketing services. Surveyrespondents were a combination ofprofessionals and shops; some useFullbay, others do not. As with any data collection andanalysis of this scale, adjustmentswere made to help present the datawhile maintaining its integrity andaccuracy. This included roundingpercentages to the nearestwhole number and removing anymisleading or irrelevant results. Evenstill, you might find some insightsbased on survey responses to varymore t