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Your CFO calls and you need to find a million dollars toreduce from your benefits spend. Where do you look first? It’s a question every CHRO or total rewards leader has beenasked at least once—the challenge of finding the most effectivetrade-offs, analytics, and forward-looking strategies to driveboth organizational stability while offering a competitive androbust benefits program. How does your benefits technology support and drive your HRand cost strategies? What if your CEO, CFO, or CHRO challengedyou to produce program affordability options by the end ofday? Can your benefits technology readily and immediately: •Serve up anticipatory insights that put you ahead of risk andcostly issues?•Empower employees to make right-fit, cost-effectiveelections at enrollment?•Maximize your benefits and medical spend?•Evaluate effective trade-offs across your entire program? It’s never easy. But with the right technology, your employeescan maximize all the benefits they have available to them butnot lose sight of ensuring your program is affordable tothe business. Most employees aren’t able to interact with us in the 8:30 to 5:00 timeframe. They’re busy onthe floor working, seeing patients, and maybe they’re thinking about their benefits at 6:30 atnight. Through Businessolver, we’ve been able to have extended support hours with our memberservices team. I just love seeing the volume that’s coming through Sofia — for the last quarter itwas36% of employees coming in after hours or on weekends. That tells me people are gettingsupport, they’re getting their questions answered, they’re getting resources at a time that’sconvenient for them. -A healthcare system client Anticipatory insights put HR ahead—before issues arise Your benefits data should be immediately insightful—connecting insightsacross steerage, utilization, spend, effectiveness, and engagement. Businessolver provides these analytics to all our clients, providingC-suite-ready insights to help HR manage costs and discuss outlooksand options at a moment’s notice. •When your data shows up as proactive insights, you can anticipatewhat’s next.•What plan patterns are emerging?•Did your migration and enrollment patterns deviate from your strategyand expectations?•Which programs need targeted communications?•What questions are employees asking the most—and are they gettingfully resolved?•How will this impact cost? Businessolver’s Benefits Insights dashboards use AI-driven analytics toelevate HR beyond anecdotal insights by pinpointing exactly where youhave opportunities to optimize, engage, and re-strategize. How HR can measure “quiet” One of our client success metrics at Businessolver is quiet. Not by deflecting calls or buryingissues, but by removing employee friction so HR can stay focused on meaningful priorities. Here’swhat this looked like for the 2025 enrollment experience and plan year across our bookof business: Sofia after hours - Over 700,000 (33%) unique memberinteractions handled and resolved after hours Sofia resolution rate - 91% of inbound chats, with85% remaining resolved after seven days 97 AI quality-assurance score, demonstrating Sofia’saccuracy and reliability Instant access to every call – 100% transparencyfor clients with real-time access to member calland chat transcripts 91% overall sentiment score (meaning employees’emotions/feelings were positive/very positive for91% of calls) 85 cumulative rating of empathy demonstrated duringservice center representatives’ handling of the call Is your benefits technologysupporting your strategy? Perminanent MarkerPrimary subheadBusinessolver’s suite of Benefits Insights dashboards bring all of your data into one space, helpingyou manage costs, pull out board-room ready reports, and bring your CFO answers and options ata moment’s notice. Tiereary subheadResponse Rate44.6% Surveys Offered1,496 Mobile analyticsdashboard Plan movementdashboard body copyEnrollment surveydashboard See real-time engagementstats to understand howoften and where employeesare accessing their benefitsafter enrollment. See movement to plansand projected costs forreal-time forecasting. •bullets•bullets•bulletsTrack enrollment issues,satisfaction, and feedbackin real-time. Benefits preferences Benefits literacydashboard Campaign analyticsdashboard Get a snapshot of how youremployees view theirbenefits, from high-valueto table stakes, to build andmaintain a competitive totalrewards programs. Monitor how well employeesunderstand the value ofdifferent benefits available tothem and assess where youcan get ahead of confusionwith benefits communicationsand engagement strategies. Assess benefitscommunicationsperformance, such asopen rates, click-throughs,and impressions. Let’s talk! Contact us atbusinessolver.com/contact-us