Medical AI Era Trust Building (US Edition)

Commissioned by Philips Contents Ten years of Future Health IndexForewordResearch premiseChapter 1 Closing the trust divide in healthcare AIChapter 2 The cost of inaction in healthcare AIRecommendations AppendicesResearch methodologyGlossary of terms Ten years of theFuture Health Index Over the past decade, the Future Health Index has examined the role of technology in some ofthe biggest trends health systems have faced. Initially a benchmark of connected care adoptionaround the world, the Future Health Index has evolved to look at how technology can shape thefuture of health, based on the perspectives of healthcare leaders, professionals and patients in Foreword skyrocketing costs, and systemic inefficiencies arestretching the system to its limits – and patients arefeeling the impact. Our 2025 Future Health Index – the10th anniversary edition of our global healthcare surveyand the largest of its kind – shows that patients may waitalmost two months or more for specialist care in overhalf the countries surveyed. Without decisive action, aprojected shortfall of 11 million health workers by 2030 behind. The 2025 Future Health Index reveals a criticalgap: most healthcare professionals are optimisticabout AI improving healthcare, yet many patientsremain skeptical – especially when their health is onthe line. And despite their optimism, most healthcareprofessionals still have important concerns about bias Chief Medical Officer Chief Innovation Officer,Chief Business LeaderHealthcare Informatics approach: one that puts collaboration at the heartof AI innovation. AI must enhance – not erode – thetrusted relationships between patients and healthcareprofessionals. It must deliver tangible benefits, beanchored in robust safeguards, and operate within clear,consistent regulatory frameworks. Only then can AI earn emerged as a powerful accelerator – and perhaps ourmost compelling opportunity – to meet rising healthcaredemands as populations age. Consider how quicklytechnology has evolved in the past five years andhow far it could advance in the next five. We imaginethat by 2030, AI could automate much of the ‘silent’administrative work done by physicians and healthcareprofessionals, augmenting their clinical capacity trust and innovation must gohand in hand to bring life-savingsolutions to more patients andproviders, faster – and with theright safeguards.” life-saving AI solutions to more people, faster, whilefostering trust. To achieve this, we must act togetheracross disciplines, institutions and borders. Our reportoffers critical insights to drive that collaboration. Wecall on healthcare leaders everywhere to join us intranslating insight into action, shaping a future wheretechnology and trust go hand in hand to deliver better tasks, but to diagnose diseases more precisely, reduceavoidable hospital readmissions, and improve patientoutcomes. Complementing these findings, another studysuggests broader adoption of today’s AI technologycould lead to savings of $200 to 360 billion in healthcarespending annually in the US alone. Researchpremise the priorities and perspectives of healthcareprofessionals and patients. investigates how artificial intelligence (AI) canempower healthcare professionals to deliver bettercare for more people. healthcare professionals today, revealing theirsentiments on the rise of AI and identifying criticalgaps that must be addressed to enhance theirconfidence in integrating AI into patient care.We also examine the patient perspective, identifying opportunities to strengthen their trust intechnological advancements. healthcare professionals and over 16,000 patientsacross 16 countries. 16countries healthcareprofessionals 1Closing thetrust divide inhealthcare AI trust is essential. Although most patients andhealthcare professionals express optimismabout AI, they also have concerns – andpatient confidence in AI lags behind that ofhealthcare professionals. How big is the trust Healthcare professionals are more optimisticabout AI than patients in healthcare, but its rapid advancementthrough an evolving regulatory landscape poseschallenges for healthcare leaders. With medicalAI devices gaining approval at a relativelyswift rate, the challenge is to implement these professionals are optimistic about AI’s potentialto improve healthcare. Patients, however, are lessconvinced, highlighting a notable trust divide. if they are to reap the full benefits of AI. 48%of patients are optimisticthat AI can improve Patient confidence in AIvaries across generations generations:patients aged under 45 are twiceas likely to be optimistic (66%) than those aged45 and over (33%). Patients who are optimistic that AIcan improve healthcare, by age emphasize the growing gap between patients’and healthcare professionals’ confidencein technology and AI, signaling a need forenhanced communication and education to trust in AI among all patients, regardless of howoptimistic they already are. Heal