2026年信息技术行业真实状况研究报告

The real stateof IT in 2026 About Auvik Table of contents Auvik is a cloud-based IT management platform thatempowers IT teams to navigate change with less friction. The key is absolute simplicity: seamless deployment, anintuitive interface, and effortless automation. IT teams areable to proactively manage diverse networks, securitydevices, endpoints and SaaS applications. Users are able to 03Executive summary04The case of the missing AI policy08The shadow IT mystery12The budget vs time paradox EXECUTIVESUMMARY The year of the IT reality check As organizations move through 2025 and look ahead to 2026,the state of IT is defined by a growing disconnect betweenambition and execution. Many organizations consider themselvesoperationally mature, yet daily work remains constrained by This is the year of the IT reality check. Success now relies on strengtheningfundamentals, reducing unnecessarycomplexity, and equipping IT teamswith the tools and time they need to AI illustrates this gap clearly. Optimism and curiosity around AIare high, but policies, governance, and readiness often lag behindambition. At the same time, SaaS adoption continues to expand,increasing exposure to Shadow AI and Shadow IT and making it Budgets are rising, reflecting IT’s critical role in the business,but increased spend has not translated into additional capacity.IT teams continue to juggle end-user support, tool consolidation,security concerns, and shifting workplace models. Hybrid work The case ofthe missing A seemingly simple question,“Do we havean AI policy?”, reveals one of the clearestdisconnects in this year’s data. While AIcontinues to dominate conversations about At a high level, responses suggest thatmany organizations are actively addressingAI governance.59%of respondents say theirorganization has an AI policy in place, whileanother28%report that a policy is currentlyin development. Only10%say there is no Where the picture becomes more complexis in how consistently that governance isunderstood across roles. Issues become morepronounced when responses are segmentedby role.76% of IT leaderssay their Despite these governance gaps, optimism around AI remains high.67%ofrespondents describe themselves as “optimistic” or “very optimistic” about AI’spotential impact on IT. Yet enthusiasm has not translated into widespreadoperational adoption. Only5%say AI is currently core to their IT operations. For Interest in AI is especially strong at the front lines.Help desk roles report the highest demand for AI-relatedtraining, signaling that those closest to repetitive tasks,ticket resolution, and user support see the most immediate “I think many help desk technicians are using AI to helptroubleshoot, resolve, and kickstart their tickets that theydeal with on a daily basis. It’s like having a senior ITassociate in your pocket whenever you need it,” says Chris At the same time, these same teams face significantconstraints. Almost half of respondents (48%) spendbetween 10 and 20 hours per week handling end-usertickets, leaving limited time to explore new tools, experiment This dynamic also highlights a broader challenge. Whileinterest in AI is strong, training and skill development arestill treated as work to be done on top of daily responsibilitiesrather than as core operational activities built into how Taken together, the data shows that AI is widely discussed, broadlysupported, and unevenly governed. While many organizationsare eager to move forward, formal policies, shared understanding, CASE001:THE CASE OF THE MISSING AI POLICY Key takeaways AI optimism is high, but formalgovernance remains inconsistent IT leaders are far more likely thanhelp desk teams to be aware an AI A significant share of organizations While59%say an AI policy is inplace,28%report the policy is still inprogress,10%say there is no policy,and2%are unsure, indicating Sixty-seven percent of respondentssay they are optimistic or veryoptimistic about AI, yet41%reportthat their organization either has no 76% of IT leadersare aware theirorganization has an AI policy,compared to just42% of help desk Help desk teams show the strongestdemand for AI training but face the AI is rarely core to IT operationstoday, despite strong interest in REALITYCHECK: AI hype is everywhere.AI readiness is not. Frontline roles report the highestinterest in AI-related training, whilenearlyhalf of respondents (48%)spend 10 to 20 hours per week Despite strong interest and optimism,only5%of respondents say AI is CASEFILE 002 The shadow Many organizations also underestimate the scale of SaaS usage in theirenvironments. In reality, Auvik’s telemetry shows that customers have Unauthorized SaaS and unmonitoredapplications continue to multiply across ITenvironments, often remaining invisibleuntil they trigger a security incident,compliance issue, or unexpected budgetreview. While Shadow IT is frequentlydiscussed as a tactical problem, this year’s Concern about Shadow