Freshworks Inc-A 2025年度报告

(Mark One) xANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2025 orTRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF1934 For the transition period fromto Commission File Number 001-40806 Freshworks Inc. (Exact name of Registrant as specified in its charter) 33-1218825(I.R.S. EmployerIdentification Number) Delaware (State or other jurisdiction ofincorporation or organization) 2950 S. Delaware Street, Suite 201San Mateo, CA 94403(Address of principal executive offices, including zip code)(650) 513-0514(Registrant's telephone number, including area code) Securities registered pursuant to Section 12(b) of the Act: Title of each classTrading Symbol(s)Name of each exchange on which registeredClass A common stock, par value $0.00001 pershareFRSHThe Nasdaq Stock Market LLCSecurities registered pursuant to section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.Yesx No☐ Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act.Yes☐Nox Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of theSecurities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required tofile such reports); and (2) has been subject to such filing requirements for the past 90 days.Yesx No☐ Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submittedpursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter periodthat the registrant was required to submit such files). Yesx No☐ Table of Contents Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smallerreporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,”“smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Accelerated filer☐Smaller reporting company☐Emerging growth company☐ Large accelerated filerNon-accelerated filer If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition periodfor complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the ExchangeAct.☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management's assessment of theeffectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C.7262(b)) by the registered public accounting firm that prepared or issued its audit report.x If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of theregistrant included in the filing reflect the correction of an error to previously issued financial statements.☐ Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive-based compensation received by any of the registrant’s executive officers during the relevant recovery period pursuant to§240.10D-1(b).☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Act).Yes☐No x The aggregate market value of voting stock held by non-affiliates of the registrant as of June 30, 2025 was approximately $3.08billion, based on the closing price of $14.91 per share for the registrant's Class A common stock as reported for such date byNasdaq Global Select Market. This determination of affiliate status does not reflect a determination that such persons areaffiliates of the registrant for any other purpose. As of February 23, 2026, the number of shares of the registrant's Class A common stock outstanding was 249,087,203 and thenumber of shares of the registrant's Class B common stock outstanding was 35,047,987. DOCUMENTS INCORPORATED BY REFERENCE Portions of the registrant's definitive proxy statement for the 2026 Annual Meeting of Stockholders (the "2026 ProxyStatement") are incorporated by reference into Part III of this Annual Report on Form 10-K to the extent stated herein. The2026 Proxy Statement will be filed with Securities and Exchange Commission within 120 days of the registrant's fiscal yearended December 31, 2025. TABLE OF CONTENTS Item 1.Business4Item 1A.Risk Factors11Item 1B.Unresolved Staff Comments42Item 1C.Cybersecurity43Item 2.Properties44Item 3.Legal Proceedings44Item 4.Mine Safety Disclosures44 PART II45 Item 5.Market for Registrant’s Common Equity, Related Stockholder Matters and Issuer Purchases ofEquity Securities45Item 6.[Reserved]46Item 7.Manageme