用人工智能改进9-1-1操作

Artificial intelligence (AI) technology is adecision-support tool that can detect andassist in managing emergencies by analyzingvast amounts of real-time data.These case In emergency response, AI is notjust a tool, but a lifeline. Fromstreamlining non-emergency calltriage to enhancing trainingthrough virtual scenarios, our useof AI technology is revolutionizingour operations. Despite sometechnical hurdles along the way,the positive impact on our NTIA is dedicated to the continueddevelopment of these uses of AI as EmergencyCommunications Centers leverage Next AI-Powered Call Triage When the Emergency Communications Center experiences a surgein call volume compounded by staff shortages, the traditional call-handling process can lead to delays. All calls, regardless of urgency,pass through the same queue. AI technologies offer a solution byautomating initial detection and triage, streamlining call flow. Thiseases the burden on human telecommunicators, enabling them tofocus on crucial tasks like coordinating emergency responses and Mike Brewer, Deputy Director,Jefferson County, CO National Telecommunications and InformationAdministration Call Diversion Technology Most Emergency Communications Centers(ECCs) face a spike in non-emergency callsduring a storm. To manage this influx diversion technology.This systemautomatically directs non-urgent calls, such asweather-related inquiries or damage reports, technology can help the ECC minimize wait times and prioritize criticalemergency calls. As a 9-1-1 Director, witnessing AItechnology’s immediate andtransformative impact on ouremergency operations has beenremarkable. This new technology has Automated Callback Systems In many ECCs, managing a high volume of callsis a daily challenge. An advancedautomatedcallbacksystem can help manage theincreasing number of accidental calls andhang-ups by capturing caller details instantly, This AI system has increasedefficiency by 7-10% and reduced callvolume by 30%, allowing us to focuson critical tasks effectively. In April2024 alone, out of 9,635 calls receivedby the AI system, 2,920 calls were the call was made in error, streamlining the response process and reducing Geofencing Call Hotspots During a surge of 911 calls following anemergency like a sizeable structural collapse,AI can effectively manage the situation byutilizinggeofencingto identify the area with With a monthly cost of $1,000 or lessbased on call volume, this innovativeinvestment has proven its worth inenhancing our services. Theintegration of AI will undoubtedly This step enables an advanced telephony system to automatically directcalls within the designated zone to a recorded message outlining criticalsafety instructions and evacuation procedures. Simultaneously, callsoriginating from outside the affected area are routed to live Lee Ann Magoski, 9-1-1 Director,Monterey County, CA “Orleans Parish CommunicationsDistrict used AI technology toenhance efficiency and reduce callanswer times. Commonly, ECCs beginwith non-emergency calls; however,we implemented it first for motorvehicle accident-related 9-1-1 calls.The primary goal was to find aneffective tool with a rapid return oninvestment. We enhanced Translation and Transcription Enhance Emergency Real-time translation and transcription systems streamline 9-1-1operations, alleviate the cognitive load on telecommunicators, andexpedite critical interventions. These cutting-edge technologies swiftlyconvert spoken language into text, pinpoint urgent keywords, and deliverimmediate translations, enhancing communication clarity and inclusivity.By integrating AI in emergency communications centers (ECCs), When all telecommunicators areoccupied, AI steps in for call triage,particularly for geofencing tomanage calls in the area of a knownincident. Additionally, we introduceda one-way language translationfeature to facilitate real-time Multilingual Support In a diverse community served by a 9-1-1 center, AItranslation and transcription can instantly translateemergency calls into multiple languages, ensuring that all Though we still rely on translationservices, we have found aninnovative way to utilize translationand transcription for the initial calland critical window while waiting fortranslation services to join the call. Accurate Transcription AI transcription technology can accurately transcribe criticalinformation, such as addresses, names, and descriptions, Enhanced Communication In situations involving individuals with unclearcommunication, AI translation and transcription can helpdecipher difficult-to-understand speech patterns, ensuring Karl Fasold, Executive Director,Orleans Parish Communications