新华三质量管理方法白皮书

质量管理方法白皮书 CONTENTS 序言 引言 1 质量管理理念 质量管理愿景41.1········································································ 质量管理目标········································································ 1.2.1质量是企业的生命线和员工的自尊心，过程决定质量4内在博弈驱动创新，构建有新华三特色的质量保证体系51.2.21.2.3与客户和合作伙伴共同发展9···················································································································· 质量管理方针91.3········································································ 1.3.1细致区分客户需求，精心构建产品质量，为客户和合作伙伴提供真诚服务91.3.2一次性把事情做好，对产品和服务质量承担最终责任9·············································· 2 质量战略策划 “三全”质量责任机制13以预防为主的质量风险预防机制112.1························································结果和过程“双轮驱动”的质量改进机制122.2················································································································2.32.3.1“全领域”完善制度，明确质量责任132.3.2“全员”KPI+PBC绩效管理，落实质量责任132.3.3“全过程”质量回溯，承担质量责任14·································································································································· 2.4 端到端统一拉通的质量度量体系14························································ 3 质量基础能力建设 全域质量管理流程173.1···································································· 3.1.1继承IPD核心思想，构建新华三质量管理框架173.1.2针对不同行业需求，定制场景化质量管理流程18············································································ 3.2.1数字化管理工具平台综述193.2.2项目管理系统-iPlan203.2.3客户需求管理系统-iRMS213.2.4产品规格管理系统-iSE223.2.5技术评审管理系统-IPD TR233.2.6生命周期管理系统-iPLS263.2.7瀑布式软件开发管理系统-iSoftv273.2.8敏捷式软件开发管理系统-敏捷平台293.2.9硬件开发管理系统-HCMM343.2.10分支管理系统343.2.11版本发布管理系统363.2.12测试管理系统-PTM393.2.13问题单管理系统-iDMS413.2.14生产质量管理系统423.2.15现网问题管理系统-iCMS443.2.16巡检扫雷系统46·········································································································································································································································································································································································································································································································································································································································································································································································································································································································································· 全面质量基础数据473.3···································································· 3.3.1新华三质量数据神经元473.3.2新华三质量数据中枢系统483.3.3新华三质量数据数字大脑48·········································································································································································· 统一质量管理标准493.4···································································· 质量管理标准概述49行业领先、国际先进的质量标准能力50············································································································3.4.13.4.2 4 产品实现过程质量管理 产品定义阶段534.1········································································ 产品定义（Charter）质量保证55需求管理59全域质量管理策划53······················································································································································································4.1.14.1.24.1.34.1.4TR1技术评审61·································································· 4.2.1需求分解&分配624.2.2产品规格管理634.2.3TR2技术评审634.2.4UE/UI设计&评估644.2.5总体设计664.2.6关键器件选型674.2.7TR3技术评审68·········································································································································································································································································································································································································································································· 开发阶段694.3············································································ 4.3.1软件项目开发（CMM）694.3.2硬件项目开发（HCMM）704.3.3TR4技术评审724.3.4系统设计测试（SDV）734.3.5TR4A技术评审734.3.6新产品试制验证744.3.7系统集成测试（SIT）754.3.8TR5技术评审754.3.9关键方法论76············································································································································································································································································································································································································································································································································································· 验证发布阶段814.4········································································ 4.4.1系统验证测试（SVT）814.4.2小批量试生产验证824.4.3TR6技术评审824.4.4关键方法论83··