AerCap通过未使用机票退款实现节约

BCD Travel’s unused ticket auditing turns potential losses into cost-saving opportunities Results Approach Challenge Through this initiative, AerCaprecovered over US$224K inpreviously unclaimed refunds in 2024 AerCap Singapore faced challengesin monitoring and tracking unused BCD Travel developed a structuredprocess to audit, identify and refundunused tickets on a quarterly basis. AerCap is the industry leader across all areas of aviationleasing - aircraft, engines, and helicopters. They havea highly attractive portfolio, a diversified customerbase and an order book of the most in-demand new AerCap at a glance Industry:Aerospace & DefenseHeadquarters:DublinPresence:GlobalNumber of employees:500+ employeesAnnual revenue:€17.8 billion Unused airline tickets are a hidden cost for many businesses. Often non-refundable, unused airline tickets arepurchased tickets that travelers don’t use due to unforeseen circumstances or changes in plans.Many organizations struggle to track and recover refunds for these tickets, leading to considerable financial losses.According to IATA, 10% of all tickets sold globally are never used, amounting to over US$10 billion annually. Challenge AerCap Singapore faced multiple hurdles in managing unused •Absence of proactive monitoring and tracking•Manual and time-consuming processes•Inaccuracies due to unsynchronized airline data As a result, the company had a significant number ofunused tickets expiring monthly when no action was Approach BCD developed a process to simplify and optimize the recovery of unused ticket refunds. •Proactive process:BCD identifies, audits and refunds all unused tickets on a quarterly basis.•Transparent reporting:Clients receive a detailed report on unused ticket validity, value, and refund status.•Quick results:After the audit process of 10-15 working days, clients receive all refunds within four to eight weeks. Results The new process proved highly effective, delivering substantial financial benefits to AerCap. They successfullyrecovered over US$224K in previously unclaimed refunds in 2024 without any administrative burden. Conclusion BCD’s seamless, cost-effective and transparent solution maximizes the recovery of unused ticket refunds. Byautomating the audit and refund process, businesses can achieve increased efficiency, complete data control, and BCD’s solution has revolutionized the way we manage unused tickets, savingus considerable time and effort while recouping refunds that would have Gail McCarthyTravel Manager at AerCap Our goal is to simplify travel expense management for our clients. With thisproactive approach, we ensure that no unused ticket goes unnoticed, turning