企业人工智能

ENTERPRISE AI UK faces upskill battle Distributed in The government has unveiled an ambitious nationwide programmeto upskill workers in AI. Implementing it will be complicated work he says. “We will still need IT pro-fessionals to provide the infrastruc-ture,cybersecurity and oversightthat underpin AI adoption, check-ing for accuracy, compliance and Sam BirchallStaff finance writer at Raconteur,focusing on the inner workingsof the finance function and theContributors AI at the centre of the gov-ernment’s industrial strat-egy, with the aim of making the UKan “AI superpower”. To achieve thatgoal, the government has organisedK It’s an ambitious plan. Schools,colleges,community hubs andworkplaces across the UK will soonofferAI-skills courses to all citi-zens. The aim is to equip 7.5 million Tamlin MageeSenior technology writer atRaconteur. He's interested in bigideas shaping business tech and Special projects editorIan DeeringCommercialcontent editorsLaura Bithell Design and illustrationKellie JerrardJames Lampard Nearly 3 million people in the UKhave no access to the internet or @raconteur.storiesraconteur-media Agentic systems pavethe way to AI autonomy The shift fromAI pilots toautonomy isunderway, asbusinesses From cost savingsto customer impact Early AI adoption was framed in termsof efficiency and cost-cutting. Whilesavings still matter, the new frontier is Agentic AI as a businessdifferentiator Customers expect faster resolution,personalised interactions and predic-tive outcomes. Agentic AI, with its abil- Gartner’sforecast that eight outof 10 customer service issues will beresolvedautonomously in the not-too-distant-futureimplies not justcost savings but a fundamental shift in That means processes can run contin-uously without waiting for human inter-vention. A single engineer could orches-trate a team of AI coders – one writing How agentic AI istransforming GP surgeries code, another testing it, a third checkingarchitecture and so on. Humans becomethe conductors, not the performers.expectations. The dream is that waitingin a queue for a human agent may soonbe a thing of the past. differentiator for organisations.Agenticsystemsmovebeyondnarrow automation to create auton-omousworkflows.They don’t justexecute tasks, they set steps, adaptdynamicallyand are capable ofachievingoutcomes with minimalhuman input. Gartner forecasts that The challenge The NHS faces a perfect storm: constrained funding and staff shortagesset against a backdrop of rising demand. GP surgeries are on the front- Every day, surgeries process up to 600,000 documents nationwide –referral letters, hospital discharge notes and more. Each document mustbe read, assessed, summarised, coded and filed into patient records. Agentic systemswill handlerepetitive andpredictable work, Organisations that justexperiment with AI without afocused plan will probably fail mental side projects.“Organisations that just experiment Crucially,the advantage doesn’tcomefrom generic tools.Successdepends on sector-specific AI agentsthat understand industry knowledge,regulations and workflows. that both humans and computers canunderstand – from a library of 360,000terms. The process is time-consuming, matters. Coding errors can impact patient care and even funding, ascertain codes drive resource allocation. Yet the manual workload drains The solution OneAdvanced worked with GP surgeries to co-develop the WorkflowAssist system. It includes two AI agents: one that processes and con-denses multi-page letters into clear summaries, highlighting urgency,medication changes and next steps, and one that suggests the correctSNOMED clinical codes to align records and ensure consistency.A human remains in the loop to validate outputs, ensuring safety andbuilding trust. Over time, more autonomy will be added to the AI. whileanother compliance with regulation. That’s whythe focus is increasingly on auditabil-ity, trust and sector expertise. Leaders The impact want to know not just that an agent can Workflow Assist has been transformative. Users report a 90% approvalrating for the accuracy of processed documents. On average, eachpractice can save £12,000, largely thanks to reduced time spent onadministrative tasks. Patients benefit, too, with GPs receiving clearerinformation more quickly, which leads to better outcomes. Notably, Equally important is the change man-agementthat accompanies deploy- Preparing for the future of work Grant says: “The cost savings are significant at a national scale, butthe bigger impact is freeing up GPs to spend more time with patients– potential capacity to deliver 150,000 more patient appointments a Why it works The deployment succeeds because it meets three key criteria. First, itfocuses on clearly defined jobs to be done – summarisation, coding and By moving from AI experiments topurposeful agentic solutions, firms can Second, clinicians remain in the loop, retaining oversight that ensures Third, the