美国服务战略：为您的企业选择合适的支撑方案

United States business service delivery is moreexpensive and complex than ever. Domestic fulfillmentcan be pricey due to high inflation and increasing labor THE CHALLENGE TOBUSINESSES IS FINDINGTHE RIGHT ALIGNMENTBETWEEN YOURINDUSTRY, FUNCTION, Moving at least some of your business segments to adifferent destination can provide a competitive edgewhen you match the right technology, process, anddomain expertise to your customers’ needs and wants. To that end, we’ll explore a variety of locations below,including stand-out countries such as India, thePhilippines, Mexico, South Africa, and Egypt, which allrank in the top 10 most favorable U.S. offshore locations In this white paper, we’ll examine shoring strategiesacross four common verticals — Banking and FinancialServices, Healthcare, Retail and E-commerce, and BANKING AND FINANCIAL SERVICES (BFS) Offshoring and nearshoring have emerged aspivotal strategies to enhance operational resilience,cost-efficiency, and regulatory compliance for Mexico Mexico is TP’s flagship nearshore BFS hub. It offersbilingual capabilities, proximity to the U.S., and a maturefintech ecosystem — ideal for fraud management, sales,and collections operations. TP’s Mexican BFS Center ofExcellence, which carries deep banking expertise, offers Choosing to offshore or nearshore ultimately dependson your company’s goals and aligning them with thebest location and services to meet your needs. Below, South Africa REGIONS TO CONSIDER South Africa has a reputation for the delivery ofhigh-quality customer support to financial servicescustomers. It offers strong capabilities in credit cardservicing, debt recovery, card disputes, and fraudoperations, supported by strong English fluency and India India is a top shoring destination for complex BFS work,especially for finance and accounting (F&A), KnowYour Customer (KYC), risk, and fraud services. Its scale For instance, India offers the largest TP BFS talentpool globally, particularly in finance and accounting,KYC, credit, risk, fraud, and tech support. TP bringsdeep regional experience in commercial banking, loanservicing, and fraud operations, supported by strong BFS SHORING OPTIONS AT-A-GLANCE India:Finance and Accounting (F&A), KnowYour Customer (KYC), risk mitigation, and Philippines Philippines:Collections and fraud prevention, debtrecovery, card disputes, and high English fluency. The Philippines offers a high-quality voice andcustomer care experience. TP offers a BFS Center ofExcellence for collections and fraud, making it ideal forU.S.-facing customer service. TP’s Center of Excellencein the region delivers strong capabilities in customer Mexico:Close U.S. proximity, a mature fintechecosystem, fraud management, digital sales, South Africa:Strong for English proficiency andcultural affinity with strong capabilities in credit HEALTHCARE As operational costs rise and workforce shortagespersist, healthcare organizations are increasinglyexploring offshoring and nearshoring strategies toenhance efficiency and maintain high-quality patientcare. According to Deloitte, hospitals are consideringoutsourcing functions3 such as revenue cycle LATAM (Costa Rica, Dominican Republic,El Salvador, Guatemala, Mexico, and Peru) Latin America (LATAM) is an increasingly attractiveregion for healthcare offshoring and nearshoring,offering a compelling mix of cost efficiency, geographicproximity, and cultural alignment with the U.S. Many By aligning the right processes and technologieswith the appropriate offshore or nearshore partners,healthcare organizations can navigate the complexities HEALTHCARE SHORINGOPTIONS AT-A-GLANCE India:Strong English fluency, healthsciences education system, favorable REGIONS TO CONSIDER India Philippines:High English fluency, skilledworkforce, and government incentives Offshoring to India offers numerous advantages,including significant cost savings, strong Englishfluency, and high service quality backed by global LATAM:Close U.S. proximity, favorabletime zones, and a growing talent pool Philippines The Philippines continues to be a top destination forhealthcare outsourcing, offering a strong combination ofcost savings, English proficiency, and a skilled workforce. RETAIL & E-COMMERCE For retail and e-commerce, rising labor costs, inflation, anda continued need for both agility and resilience have givenrise to several new trends in the space. For example, U.S.rebadging4 is picking up steam, nearshore remains a go-to RETAIL/E-COMMERCE SHORING REGIONS TO CONSIDER US:B2B account management, retentionprograms, and complex sales support U.S. The U.S. remains ideal for rebadging efforts, B2B accountmanagement, VIP/concierge desks, retention, and complexsales. Rebadging allows brands to retain knowledge LATAM:Close U.S. proximity,favorable time zones, high-quality Egypt:B2B English skills, a highlyeducated and tech-savvy workforce,and experience with luxury retail, order Philippines The Philippi