走进高管层：人工智能如何悄然重塑高管决策

Inside the C-Suite: How AI isquietly reshaping Table of contents This publication is part of our research brief series Research brief Streamlined, data-centric publication with a concise, visual,and direct presentation. Leadership viewpoints with curated, visually engaging contentfrom CXOs, Nobel laureates, and top academic views. Long-form publications with detailedactionable recommendations. •5,000 words•Short surveys •10,000 to 15,000 words•In-depth global surveys•15-30 focus interviews of executives •Executive and CXO interviews•Multi-perspective essays C-suite decision-making is evolving rapidly as leaders navigate growing datacomplexity, the need for agility, and pressure for evidence-based choices. Executivesummary Our survey of 500 CXOs, including 100 CEOs,reveals that more than half of CXOs areusing AI to support or inform their strategicdecision-making today, either “actively” – atrend expected to more than double within thenext three years – or “selectively”, with closeto another third currently “experimenting”with it. While most CXOs currently use AIfor productivity support – research, analysis Yet, many leaders and organizations remainunderprepared for the transition required to Nearly half of CXOs report above-averageconfidence in AI’s role in decision-makingjourney, reflecting growing recognitionof its potential to augment strategicthinking. However, concerns around legalrisks, explainability, data transparency, andgovernance persist. Most organizations lack the The benefits are already visible. Over half of CXOsreport significant improvements in efficiency,creativity, and foresight through AI use. Those To help organizations bridge this gap, we recommend five key actions: 02 01 03 Executivesummary Revamp AI governance andaccountability frameworks Leverage human-AIchemistry to unlock true Build a framework to evaluatereadiness of decisions for AI 05 04 Boost CXO confidence toleverage AI with targetedupskilling and mentoring Give a head start to yourCXOs with AI essentials suchas a skilled task force, robust Who should read this research and why? This research brief is for CXOs, senior leaders, board members, and governance professionals overseeing the use of AI in executivedecision-making journey. As organizations accept AI as a strategic asset, they must also understand its real-world use, governance BOARD MEMBERS AND NON-EXECUTIVE DIRECTORS: Learn how AI is being applied in boardrooms, from scenario modelingto strategic validation, to strengthen oversight and governance. Explore how organizations are building AI oversight through ethicsboards, steering committees, and reporting protocols. C-SUITE EXECUTIVES: TECHNOLOGY AND DATA LEADERS: Understand how leaders are operationalizing AI and definingboundaries between human and AI decision-making. See how AI is transforming leadership roles, acceleratingdecision-making, and reshaping accountability frameworks. Grounded in real-world examples, this brief offers practical insights for responsible and strategic AI adoption at the highest level.The findings coming from the surveys and interviews for this research brief represent the views of C-level executives regarding AI’s In this research, “decision-making” refers tohigh-impact strategic choices made by C-suite leaders.These decisions shape theorganization’s long-term direction. They involve the commitment of significant resources, carry significant risk, and affect “AI” refers to the full spectrum of artificial intelligence technologies,including traditional AI/machinelearning (ML) models, generative AI (Gen AI), and emerging agentic AI systems. How CXOs can leverage AI across their decision-making journey One in six CXOsactivelyuse AI in strategic decision-making journey;this is expected to more than double within three years CEOs are embracing AI more activelythan “other CXOs” Current active use of AI amongCEOs is nearly twice that of otherCXOs (excluding tech leaders). Two in five (41%) CEOs areexperimenting with AI in decision-making – the highest among all "Setting the strategic direction usedto be a static exercise. That modeldoesn’t hold anymore. Now, real-time AI intelligence enables us tocontinuously review decisions against Simon RostCMO, GE Healthcare Here’s how some leaders are already using AI to identify and manage strategic Juho, the board chair of a privatecompany in Finland,used ChatGPT duringboard meetings totest assumptions and Gerhard, a board chair from Austria,used a large language model (LLM) toassist withscenario planningfor a strategic Alexander, the chair of two boards in Switzerland,used ChatGPT togenerate discussion questionsand decision optionsfrom board materials before meetings. Case study Salesforce CEO Marc Benioff uses AI in strategic planning Marc Benioff, CEO of Salesforce, exemplifies how generative AI can be integrated into strategic leadership. Inhis planning process, Benioff consults AI to assess market