用AI重新定义设施管理的未来：人工智能驱动设施转型的五种方式

Five ways artificial intelligence drives facilities transformation AI-driven digitaltransformation for facilitiesmanagement Taking care of buildings and estates is becoming more complex anddemanding. The people who use your spaces want more innovation, moresense of community and more collaboration from the services andexperiences you provide. Government legislation and public pressure areintroducing an immediate need to reduce emissions, embrace renewableenergy and provide more transparent reporting. And all of this isaccompanied by the ever-present need to demonstrate value from thespaces your building users occupy. Meeting these demands requires data-driven intelligence. The kind thatprovides visibility across entire estates, pinpoints where emissions comefrom, identifies where security threats lie and helps teams on the grounddeliver exceptional services and experiences. We firmly believe that data is key to driving change – to moving beyondfacilities management to facilities transformation. And now, a new era of AIis redefining what we can achieve with the data generated by our buildingsand services. AI makes facilitiesTRANSFORMATIONmore humanly possible AI for facilities management promises a fundamentalevolution, with the potential to permanently transform theway buildings and places are maintained, managed andprotected. With the power of AI – supported by the right data – youcan uncover more insights, faster. But this isn’t aboutreplacing people; it’s about enabling them to achieve more. AI can enhance human expertise with insights that aremachine recommended and human verified – automatingroutine tasks so people can focus on the bits they do best.This is how AI can expand the scope of what’s humanlypossible… But what does expanding the scope of what'shumanly possible mean specifically? And whatdoes it mean for you? To answer that question, this guide explores the five themes that support ourown AI ambitions with our AI-enabled product suite, Intelligent X. 1. Visibility Move from blind spots to hyper-awareness The catalyst for facilitiestransformation is gaining a clearunderstanding of how your builtenvironment operates today; whereevery risk, cost and opportunity forimprovement lies. Visibility is key.” Drive change with AIpowered insights The first step towards improving your built environment isunderstanding its current state – where each weakness andopportunity lies. Data already plays a huge part in thisprocess, providing insight into how buildings are used andthe best way to manage and optimise them. But processingdata and deriving insights manually can be time-consumingand costly… Michael Moulsdale, Head of AI Products at Mitie AI can automate this process and take that understandingto the next level, painting an in-depth picture of the builtenvironment and FM productivity based on real-time dataand peer- and industry-specific benchmarks. This enables you to consistently make the best decisionsfor your estate at the best times, from implementingdemand-led cleaning and proactive maintenance to reducingwaste by powering off equipment when buildings aren’t inuse. AI-based predictive maintenancecan increase uptime byup to20%and reduce annualmaintenance fees byup to 10%(McKinsey) The most importantingredient is good data Because we self-deliver across all our services, we have oneof the most granular structured and unstructured datasetsin the market, including engineering callouts, securityincidents, time-to-clean, energy consumption and more.And, because it’s our own data, we know it's data we cantrust – which is crucial for the successful implementation ofAI. Ultimately, this enables us to summarise that data,recommend best actions, predict events, and automateprocesses – while still allowing human control. Through using AI to analyse this data, we can detectanomalies, diagnose issues and and discover more ways toimprove how buildings are managed. 2. Readiness Go from hindsight to powerful foresight Proactive services can be key toensuring uptime and providingexceptional, uninterruptedexperiences for the people thatuse your facilities. One of the bigbenefits of AI is its ability to spotpatterns in unstructured data andshine a light on the areas thatneed our attention.” Fix problems beforethey arise. Graspopportunities beforeeveryone else Whether you’re looking to get ahead of assetmaintenance to avoid downtime, or make sure yoursites are protected from unseen threats, being able topredict what lies ahead can be a game changer. Daniel Blake, Data Director at Mitie AI’s ability to interpret huge amounts of data andidentify patterns can deliver on the promise ofpredictive analytics. From accessing threat intelligencefor public spaces to anticipating asset failures beforethey happen, you canmore effectively prepare forwhat’s nextandplan responses to criticalsituations well in advance. The result is greater uptime, lowercosts and more consistency in yourday-to-day activi