以人为本的参与，由智能驱动

Turn strategy into measurable outcomesthrough connected, human-centeredexperiences. We bridge fragmented systemsand journeys, combining empathy with Where expectations Customer expectations are shiftingfaster than most organizations can adapt.Across all industries, senior leaders faceeroding loyalty, rising service costs and Successful CX hinges onbalancing efficiency withempathy, digital with The simple fact is that customers want smooth, faultlessand personalized engagement across every channel —digital, social, voice or in-person. But most enterprises aretrapped in their own complexity: legacy systems, siloed In South Africa, where almost everyone owns a mobile andone-size-fits-all solutions are not going to cust it for a diversecustomer base, the gap between expectation and executionremains. Real CX is fragmented, and organizations struggle Creating great experiences, every timeThe goal is simple: create experiences that feel effortless, trusted and human. And do this every time, on everychannel. But too often, ambition stalls at execution, withstrategies stuck in documents rather than delivered in real Prove the impact of CX investmentsYou need loyalty metrics that keep going up, operational costs that keep going down, and confidence that everydigital initiative can deliver measurable value. Yet you’reconstrained by legacy infrastructure, siloed data and We help you close these gaps. We take bold strategies offthe laptop screen and execute them so you gain measurableoutcomes. We help you design experiences that are We support you from Results that speak for themselves •Social commerce personalization doubled L’Oréal’sconversion rate•Robotic process automation improved healthcare We make customerengagement real We combine “just-enough advisory” with the ability toexecute at scale. This puts us in a unique position to connectstrategy with measurable results. Providing operationalprecision and capacity, every engagement is supported Our teams collaborate across disciplines. Experiencedesigners, CX strategists, data scientists, engineers and Through global alliances with Microsoft, Salesforce, AWS,Genesys, SAP and OpenAI, we integrate world-classtechnology with local market understanding. And withongoing optimization and governance built in, things won’t Benefits for your customersand your bottom line Revenue growth and loyalty •15% to 25% uplift in customer retention•20% to 30% increase in digital conversion Cost efficiency and productivity:Up to: •25% faster average handle time (AHT)•30% higher First Contact Resolution (FCR) Speed to value and confidence: •Faster onboarding•Accelerated ROI Empowered teams: •Happier, more productive agents•AI tools take away strain, build strength Trusted engagement: Secure, compliant interactions that build and sustaincustomer confidence. These benefits directlytranslate into strongerloyalty, greater agility We close thegap betweenstrategy and South African organizations choose NTT DATA because ourdesign-to-execute model turns strategy into measurabledelivery. And we do it quickly. We’ve helped clients movefrom vision to value with six times faster implementationacross more than 215 projects, identifying over $604 million Behind every engagement sits provenoperational excellence Our teams process more than 30,000 transactions eachmonth with near-perfect accuracy, drive double-digitconversion gains for global brands and compress audit It’s a combination of precision, scale and human insightthat sets us apart. We blend empathy with engineering todeliver experiences designed around people, powered by Let’s make customerengagement real Talk to us about how to simplify complexity, build trust anddeliver measurable outcomes across every channel. Together, we’ll turn your customer engagement strategy intotangible, lasting impact, engineered with empathy. Insert email / campaign URL. Learn more about NTT DATA Visit nttdata.com NTT DATA is a trusted global innovator of business and technology services, helping clients innovate, optimize andtransform for success. As a Global Top Employer, we have experts in more than 50 countries and a robust partnerecosystem. NTT DATA is part of NTT Group.