数据矩阵：欺诈与反洗钱案例管理

Datos Matrix: Fraud and AMLCase Management A full copy of the 62-page report is available through theDatosInsights website Prepared for: Overview •The fraud and anti-money laundering (AML) case management market continues to enjoy stronggrowth driven by persistent market forces that pressure financial institutions (FIs) to reduce operatingcosts by way of automating their more labor-intensive processes surrounding alert and investigationcase management. It’s also driven by acute market forces that have significantly amplified alert andinvestigation case volume, particularly among the most labor-intensive and manual variants of first-and third-party check fraud and authorized payment fraud claims. Bad actors are always one stepahead. It is impossible to keep up through manual processes. Technology needs to evolve to addressthe ever-evolving challenges presented by the current financial crime landscape. •This research evaluates key market dynamics as well as the technology vendor landscape and overallcompetitive position of each of the leading vendors. It leverages the Datos Matrix, a proprietary vendorassessment framework, focusing on vendor strength (i.e., vendor stability and client strength) andproduct performance (i.e., product features and client service) to differentiate the market leaders fromthe contenders and emerging/niche options. Methodology •Datos Insights applied the following criteria to develop a list of vendors for participation: •FI awareness of the vendor as a provider of a viable case management offering •Successful implementation of a fraud and/or AML case management solution at a minimum of one FIand an ability to provide client references•Ability to offer a full out-of-the-box case management solution (as opposed to just components of one)for both fraud and AML use cases•Capabilities suitable to meet the needs of middle-market and large corporate companies •Datos invited a total of 21 vendors that offer case management solutions supporting fraud and AML.Of those invited, eight providers agreed to participate in this matrix evaluation. Each participating vendorsubmitted a completed request for information, conducted a comprehensive briefing and product demo,and provided multiple client references with whom Datos Insights interviewed. The Case Management Solution Market Call to Action: FIs Face Growing Pressure to Optimize AlertManagement and Case Investigation Processes Opportunities exist for banks with theright strategies and platforms tosupport greater modernization,automation, and operationalefficiency; improve productivity,resource utilization, and quality ofoutcomes; and drive costs down. The Number of SAR Filings Continues to Grow for DepositoryInstitutions •FinCEN reported a significant increase in SARfilings in 2022, likely fueled by the increase infraud during the pandemic. •SAR filings continue to increase year over year,even with pandemic conditions in the rearviewmirror. •These filings are often complex investigationsthat can take multiple investigators and asignificant amount of time to gatherintelligence. •Increased investigation time coupled with tightbudgets make ita priorityfor FIs to find waysto automate parts of the process that createneeded efficienciesdue to limited resources. SAR Confidentiality in the U.S. •An SAR, and any information that would revealthe existence of an SAR, is confidential andshould not be disclosed except in specifiedcircumstances (chart to right). •Solution providers are not allowed to view orknow about the existence of SARs filed. •It’s always a good practice to conduct duediligence to ensure any financial crime solutionbeing considered comply with all parts of theU.S. regulations.* The Number of Fraud/AML Incidents Continues to Rise Globally •The increase in fraud/AML incidents increase is amongthe most significant drivers of operational costincreases. •According to FinCEN, annual SAR reports suggest thatfraud incident rates jumped 44% from 2021 to 2022.The pace of growth in fraud incidents between 2022and 2023 (9%) and between 2023 and 2024 (2%) wasconsiderably slower than the 44% increase between2021 and 2022. Still, the rate of growth over the four-year period for which FinCEN provides data amountsto a 58.9% increase. •Average rates of growth are likely to resume historicalrates of growth of between 3% and 5% per year. •As fraud and AML incidents grow, so too does pressureon fraud and AML units within FIs to manage thesebasic units of work in a manner that optimizesoperational expenses. Check, ACH, and Wire Fraud Incidents Are Among the FastestGrowing (and Most Labor-Intensive) Types of Fraud Incident •Card fraud incidents increased 116% from 2021 to 2024, but thepace of growth has slowed considerably over recent years. The rateof growth in card fraud incidents reported to FinCEN from 2023 to2024 shrank by 1%. •The greatest volume typically comprises card fraud incidents, butmost FIs have invested in alert an