（并非）悄无声息的接管：2026年全球支付报告

Winning back merchants means playing differently 04 06 03 Foreword Executive summary Executive SteeringCommittee Table ofcontents 20 08 40 Banks have the right to win As customers andmerchants surge forward,can banks catch up? Close the gap and rejoin themerchant servicing game 60Methodology 59Conclusion 61 Partner with Capgemini We are witnessing a profound transformation within the globalpayments landscape. As more customers and merchants shift todigital-first experiences, including digital wallets, account-to-accounttransfers, and agentic commerce (where autonomous AI agents shopon behalf of consumers), banks are losing ground in the merchantservicing business. They’re now at a crossroads: either adapt quickly tostay relevant, or risk falling behind. Independent Software Vendors are filling this gap, leading to changes inthe roles of banks, processors, and software providers, thanks to theirintegrated platforms. As a new wave of regulations and innovations shake up the paymentlandscape, banks have a real opportunity to gain a stronger positionby putting more focus on merchant services. By embracing innovation,building deeper relationships with merchants, and leveraging theirinherent strengths in trust, data, and capital liquidity, banks can closethe gap and take the lead in the next wave of payment transformation. From 2014 to 2024, global non-cash transaction volumes grewfourfold, compared with 1.5x growth in global Gross DomesticProduct. Digital payments dominance is no longer a trend - it’s thenew global reality with Asia-Pacific in pole position. Capgemini’sWorld Payments Report 2026 draws on a global survey of merchantsand payment executives, to reveal a widening gap between whatmerchants expect and what banks can deliver. Foreword This is a pivotal moment. As leaders, banks must recognize thisinflection point and respond with bold strategies fit for the future. Merchants today want payment solutions that work across allchannels, are secure, and can scale with their business. For smalland mid-sized businesses, it’s all about speed and reliability. Largermerchants, on the other hand, are looking for smarter, AI-poweredpersonalization and seamless integration into their existing systems.As expectations accelerate, banks are shifting focus from servicingmerchants to issuing cards. Now, Payment Facilitators and Kartik Ramakrishnan CEO of Capgemini’s Financial Services Strategic Business UnitMember of the Group Executive Board Executive SteeringCommittee The Executive Steering Committee participants for our World Payments Report 2026 included top executives from leading banks, fintechs,payment processors and industry partners. We’re grateful for their time, experience, and vision as they helped guide our report’s content. Technology leaders Banks Merchants Özlem ÖzünerCommercial DirectorE-CommerceAllianz Trade Georgina BulkeleyDirector of FinancialServices, GlobalStrategic IndustriesGoogle Cloud Kilian Thalhammer Managing Director - Head ofMerchant SolutionsDeutsche Bank Frédéric BurtzCEO PaymentsBPCE Group Arnaud BodzonGroup PaymentDirectorLVMH Nigel LeeExecutive VicePresident InternationalDataMesh Mark WatlingManaging DirectorCIOBarclaycard Payments Carole RothSenior Vice President in Hotel Experience into Distribution,B2B and Hotel ServicesAccor Executive SteeringCommittee Payment processors, fintechs, and ISVs Adrian Davis Braga Rodrigo Michael Edwards Global Leader: FinancialServices, Insurance andEnterprise Financial ProductsAdyen CEO of Getnet Technologyand Operations BrazilGetnet Vice President, GlobaleCommerce StrategyFiserv Terry WiseHead of Global Alliances Prasanna NarayanExecutive Vice President,Global ProductVerifone and ChannelsStripe Paul Marriott-ClarkeHead of Merchant ServicesWorldline Capucine DelvalGlobal Accounts Director Shopify Close the gap and rejoin themerchant servicing game As customers and merchants surgeforward, can banks catch up? The global payments ecosystem continues to evolve rapidly, propelledby the surge in non-cash transactions and shifting consumer andmerchant behaviors. With volumes of non-cash transactions expectedto rise from 1,685 billion in 2024 to 3,540 billion by 2029, digitalwallets and Account-to-Account (A2A) transfers are steadily replacingtraditional card payments. This transformation is driven by the riseof e-commerce, mobile commerce, and agentic commerce, whereAI-powered agents manage the entire buying journey. As digitalbecomes the default, both online and in-store transactions areincreasingly dominated by wallets and instant payments, reshapingthe payment mix and challenging legacy infrastructure. Banks are facing a pivotal moment as industry shifts, regulatory clarity,and tech maturity create opportunities to re-enter merchant services withspeed and intelligence. However, their past focus on business-as-usualhas left them trailing PayTechs, who are rapidly deploying innovations likeGenAI, S