2025全球企业调查：理解代理人工智能的演变

Understanding theEvolution of Agentic AI blueprism.com Contents Key Findings Executive Summary SS&C Blue Prism AI Trends. Respondent base: 1,650 online interviews with Senior Management DMsat General Manager level or above in organizations with 250+ employees. Regions surveyed: Americas(300 interviews), Europe (1,100 interviews), and APAC (250 interviews). Fieldwork dates: 11-30 Dec, 2024. The Global Enterprise AI Survey 2025 looks at the riseand rapid adoption of agentic artificial intelligence (AI).This shift isn’t just a tech trend – it represents a changein how firms operate, compete and grow. In this report,we drew on global CEO, CTO and senior IT leader insightsand learned that AI is already delivering tangiblebenefits, from optimizing operations and improvingdecision-making to driving cost efficiencies. Yet theseadvancements come with a caveat: to maximize AI’spotential, it must be carefully managed. 29% 94% of organizations arealready leveragingagentic AI view processorchestration askey to successfulAI deployment What are your organization’s plans for adopting the latest leading-edge AI?29%-We have already implemented this44%-We are currently implementing this18%-We are planning implementation5%-We are considering options3%-We are exploring feasibility1%-We are not considering this Process orchestration capabilities are key to the successful deployment of thelatest leading-edge AI, because managing processes end-to-end is essential toachieving the best results.94%-Agree4%-Disagree3%-Not sure The pace of AI adoption is surpassing any previous techrevolution. In less than a decade, the notion of technologymaking autonomous decisions – at work or home –has shifted from being unsettling to widely accepted.Today, digital workers are the norm, and agentic AI isemerging as the next key tool for the enterprise. Accordingto our survey,29% of organizations are already usingagentic AIfor autonomous automation, while44% plan toimplement it within the next year.An overwhelming84%of business leaders recognize AI’s potentialto disrupttraditional practices and unlock innovative ways of working. 80% 84% 88% believe that by AIreleasing knowledgeworkers, it will deliverhigh benefits of business leadersrecognize AI’s potentialto disrupt traditionalways of working of global organizationsare measuring the valuederived from adopting AI Key Findings Cont’d AI is actively reshaping industries and everyday life,proving its value. Despite this, AI implementation is stillin its infancy and senior IT leaders are becoming moreaware of the lack of preparation. AI INFRASTRUCTURE ANDWORKFORCE READINESS 44% of organizations lack robust systemsto move data effectively Inefficient data management, poor data quality andinadequate infrastructure are putting businesses athuge risk. Alarmingly,44% of organizations lack robustsystemsto move data effectively and 41% strugglewith inaccurate or inconsistent data – highlighting theurgent need for strategic focus and investment in datagovernance and infrastructure. While trust in AI isgrowing, it’s not yet pervasive. Many firms lack changemanagement programs to measure AI’s impact andensure it aligns with their business goals. 40% are training staff to improve AI usageor upskilling The message is clear: 2025 is the year of preparationand building the foundations – governance, trust, skills,readiness and more – for agentic AI adoption. Businessesmust resist the temptation to adopt AI hastily. Instead,it’s time to build strong ethical frameworks, upskillemployees and invest in the right automation techto lay the foundation for future success. The questionis no longer whether to embrace AI but how to do sostrategically, responsibly and effectively. “The Global Enterprise AI Survey 2025 showsorganizations are successfully adopting AI by investingin training and governance frameworks,” says Rob Stone,Senior Vice President and General Manager of SS&C’sIntelligent Automation and Analytics business. “Planned,managed change that aligns leaders will ensure AIinitiatives are strategic and practical while building trustwith workers and customers. Companies left lagging riskfalling behind, while forward-thinking ones build resilient,data-driven strategies.” of AI projectsdon’t makeit into live,operationalbusiness use The time to act is now.Are you ready? Impact of EvolvingTechnology1 Most organizations recognize that a combinationof technologies will help autonomously automate morework. And process orchestration is a critical componentin the stack, ensuring seamless end-to-end processmanagement, while automation reduces manual tasks.However, broad-scale adoption faces security andcompliance concerns, a widening skills gap andintegration difficulties. Embracing agentic AI As businesses push the boundaries of automation,agentic AI emerges as a key driver of autonomousdecision-making and workflow optimization. Despite AI’sconcerns, organizations are moving forward with adopti