附件10万达广场慧云智能化管理系统运行管理标准（2016版）
万达商业管理有限公司二零一六年十一月 目录 编制说明...........................................................................................................................................................................4慧云系统简介...................................................................................................................................................................5一、慧云系统管理体系..................................................................................................................................................61.1运行管理架构....................................................................................................................................................61.2各部门管理职责................................................................................................................................................71.3运行管理人员配置...........................................................................................................................................81.3.1人员配置.................................................................................................................................................81.3.2岗位职责.................................................................................................................................................81.3.3任职资格及值班安排............................................................................................................................91.3.4轮岗培训..............................................................................................................................................101.3.5人才梯队建设......................................................................................................................................10二、慧云系统管理要点...............................................................................................................................................112.1日常运行管理.................................................................................................................................................112.1.1系统权限管理......................................................................................................................................112.1.2系统运行管理......................................................................................................................................122.1.3运行策略管理......................................................................................................................................142.1.4故障报警管理......................................................................................................................................152.1.5系统维保管理......................................................................................................................................152.1.6资料档案管理......................................................................................................................................162.1.7监控中心管理......................................................................................................................................172.1.8月度会议管理......................................................................................................................................182.1.9汇报演示管理......................................................................................................................................192.1.10资料上报管理...................................................................................................................................202.1.11月度通报管理...................................................................................................................................202.2建设期管理要点.............................................................................................................................................212.2.1慧云系统建设前期介入工作要求....................................................................................................212.3试运行期管理要点........................................................................................................................................252.3.1试运行启动会......................................................................................................................................252.3.2慧云系统验收前工作要求.................................................................................................................252.3.3遗留问题整改的工作要求.................................................................................................................262.3.4试运行评估报告编制要求.................................................................................................................26三、慧云系统运行培训...............................................................................................................................................27四、慧云系统运行考核...............................................................................................................................................304.1地方商管考核......................................................
