公共交通劳动力的未来：通过云现代化构建韧性

Understanding the publictransit workforce crisis Buses stalled. Routes slashed. Riders left waiting on cornersthat used to see reliable service. Across the U.S., public transitis hitting a breaking point from both fiscal pressures and aworkforce stretched too thin. Workforce Planning — help transit agencies automate staffing,improve training and build a more resilient workforce. Withthe right technology, agencies can close staffing gaps, bolsterservice reliability and meet the needs of today’s riders. A 2023 American Public Transportation Associationreportfound96% of agencies are short-staffed. For 84%, those shortagesare already disrupting service. Behind the numbers is a perfectstorm: Retirements are rising, hiring processes are slow andmany qualified candidates are taking better-paying jobs in otherindustries. To explain how, Workday’s Rowan Miranda, public sector industrylead, and Rahul Sood, senior manager of solution consulting,oCIO, detail what’s needed for true transformation.With the right technology and a clear strategy, agencies cancome out of this staffing crisis stronger. They stress the importance of treating software providers aslong-term partners and building change management into thedeployment plan from day one. And while artificial intelligence isdoing more of the heavy lifting, human oversight remains central.“We’re still keeping humans in the loop,” Sood said. “We’re justgiving them better tools to be faster, smarter and more efficient.” To reverse this, transit leaders can’t rely on stopgap solutions.Modern tools are needed to hire faster, retain talent and deploystaff to priority areas. In this ebook, Workday experts break down how integratedtools — including HCM, Peakon Employee Voice, Skills Cloud and Table ofcontents FASTER HIRING FOR A WORKFORCE IN CRISIS KEEPING OPERATORS ONBOARD:BETTER ENGAGEMENT DRIVES RETENTION RESKILL, UPSKILL, ADAPT: PREPARING TRANSITTALENT FOR WHAT’S NEXT SMARTER SCHEDULES, LEANER OPERATIONS:BOOSTING WORKFORCE AGILITY THE NEXT ERA OF WORKFORCEMANAGEMENT STARTS NOW Faster hiring fora workforce in crisis Debates on how and whether torightsize have been occurring in thelarger transits and it’s much harder torecruit people with this uncertainty.” Rowan Miranda | public sector industry lead, Workday HIRING IN TRANSIT IS UNIQUELY CHALLENGING.Employees spangenerations and backgrounds, some just starting out, others withdecades of experience, and each group has different needs andexpectations. Sood pointed to the need for transparency across the board —from union to non-union, new hires to veterans — to build trust andkeep communications aligned. Meanwhile, budget uncertainty still hangs over the hiring landscape.Pandemic-era ridership drops created funding gaps that haven’tfully recovered. Many agencies still don’t know whether they’ll getthe state or federal support needed to stabilize operations. “Debates on how and whether to rightsize have been occurring inthe larger transits and it’s much harder to recruit people with thisuncertainty,” Miranda said. “Not to mention: It’s a very tight andcompetitive labor market, generally.” Outdated systems make things worse. Without modern tools,agencies rack up overtime costs and face service disruptionsbecause they can’t fill roles fast enough. “Getting the right skilled people into the right roles at the right timeis critical,” Miranda added. “If you keep job candidates in the pipeline for more than a month,they’ll move on,” Sood said. Sood describes three core pillars for workforce success: plan,execute and analyze. It begins with budgeting and headcountplanning, then moves into requisition creation — supported by AItools likeWorkday’s Illuminate— to craft compelling job posts andhelp identify qualified applicants. Generative AI speeds up the often time-consuming task of creatingjob descriptions. “The ability to generate a description that’s 90%+ complete, andthen tailor it to your organization, can improve time to hire,” Mirandasaid.Workforce Planning and Workforce Analyticsunify disparatedata, delivering real-time, actionable insights. Many agencieswaste time manually transferring outdated information betweenstandalone systems and spreadsheets. In contrast, Workdayintegrates this data natively. “From talent acquisition to development and management,Workday’s AI capabilities across the platform are helping agenciesimprove how they build and sustain their workforce,” Sood said. AI tools can help agencies recruit more effectively by automating jobad placements, surfacing stronger candidates and speeding up thehiring cycle. “The data’s very clean in our system and all of these pieces of therecruiting process are integrated,” Miranda said. “That’s the firststep in being able to forecast hiring needs effectively.” Keeping operators onboard:better engagementdrives retention HIRING IS JUST THE BEGINNING.Keeping operators is the realchallenge. They’re in short supply and high demand, and retention