拥抱政府创新全球趋势

The Observatory of Public Sector Innovation collects and analyses examples andshared experiences of public sector innovation to provide practical advice tocountries on how to make innovation work.This document and any map included herein are without prejudice to the statusof or sovereignty over any territory, to the delimitation of international frontiersand boundaries and to the name of any territory, city or area.© Organisation for Economic Cooperation and Development, 2017In collaboration with ContentsHIGHLIGHTSWhat are the latest developmentsin government innovation?INTRODUCTION1.Human and machine: pairing human knowledgewith innovative toolsCase Study:PetaBencana.id – IndonesiaCase Study:Extreme Weather App – United Arab Emirates2.Zoom in or zoom out: scaling governmentCase Study:Mapatón – Mexico City, Mexico3.Citizens as experts: redefining citizen-governmentboundariesCase Study:Agents of Open Government – São Paulo, Brazil 51Case Study:Place to Experiment – Finland4.Mass or personalised services: the next generationof service deliveryCase Study:The Wellbeing Project – Santa Monica,California, United StatesCase Study:Virtual Warsaw – Warsaw, Poland5.Experimental government: small bets with big potentialCase Study:Blockchain voting for peace – Colombia6.Breaking the norms: rethinking the machineryof governmentCase Study:Spreading Innovation – DenmarkCase Study:Micro-purchase Platform – United StatesCONCLUSIONAppendicesReferencesPartner organisations and country abbreviations 210162327314043545766707480849699103104108112 Innovation in government is about finding new ways to impact the lives of citizens, and newapproaches to activating them as partners to shape the future together. It involves overcomingold structures and modes of thinking and embracing new technologies and ideas. Thepotential of innovation in government is immense; however, the challenges governmentsface are significant. Despite this, governments are transforming the way they work to ensurethis potential is met.A GLOBAL REVIEW OF GOVERNMENT INNOVATIONSince 2014, the OECD Observatory of Public Sector Innovation(OPSI), an OECD Directorate for Public Governance andTerritorial Development (GOV) initiative, has been workingto identify the key issues for innovation in government andwhat can be done to achieve greater impact. To learn fromgovernments on the leading edge of this field, OPSI haspartnered with the Government of the United Arab Emirates(UAE) and its Mohammed Bin Rashid Centre for GovernmentInnovation (MBRCGI) , as part of the Middle East and NorthAfrica (MENA)-OECD Governance Programme, to conductWhat are the latest developments in governmentinnovation?Highlights2-month globalCall for Innovations(July-August 2016)10 cases profiled inGlobal Trends report a global review of new ways in which governments aretransforming their operations and improving the lives oftheir people, culminating in this report. Through researchand an open Call for Innovations, the review surfaces keytrends, challenges, and success factors in innovation today,as well as examples and case studies to illustrate them andrecommendations to help support innovation. This report ispublished in conjunction with the 2017 World GovernmentSummit, which brings together over 100 countries to discussinnovative ways to solve the challenges facing humanity.161 innovationssubmitted46 countriesrepresented CROSS-CUTTING FACTORS THAT IMPACT INNOVATIONThe review has identified four cross-cutting factors for unlocking innovation:lOvercoming bureaucratic barrierslHarnessing the power of citizens’ ideas and the people behind themlBuilding open, transparent and trust-based relationships with citizenslEnabling a culture that supports innovationRECOMMENDATIONS FOR GOVERNMENTSContinuously striving for improvement is at the heart of innovation, andthe review has identified four cross-cutting things governments can do tomaximise the potential for innovation:lSignal innovation as a prioritylEnable connections across and beyond governmentlPromote trust through transparency and responsivenesslForge partnerships with all relevant players Human and machine: pairing humanknowledge with innovative toolsGovernments around the world are making increaseduse of innovative tools to anticipate and understand thecomplexity and uncertainty of societies and nature.From big data analytics to smart cities, drones to socialnetworks, and predictive algorithms to machine learning,technology is enabling governments to better monitorboth the physical environment and the daily concerns ofcitizens. These tools can support government decision-making and be used in new ways to interact with citizens,in particular by automatically detecting anomalies andforecasting potential crises that require government action.These tools are not autonomous, however. Adept individualsare needed to use them and interpret their results.Several themes have been observed in this area:lGovernmentsare implementing innovative early