关于政府服务未来的对话

The World Governments Summit is a global platform dedicatedto shaping the future of governments worldwide. Each year, theSummit sets the agenda for the next generation of governmentswith a focus on how they can harness innovation and technologyto solve universal challenges facing humanity.The World Governments Summit is a knowledge exchange centerat the intersection of government, futurism, technology, andinnovation. It functions as a thought leadership platform andnetworking hub for policymakers, experts and pioneers in humandevelopment.The Summit is a gateway to the future as it functions as thestage for analysis of future trends, challenges, and opportunitiesfacing humanity. It is also an arena to showcase innovations, bestpractice, and smart solutions to inspire creativity in tackling thesefuture challenges.To Inspire and EnableThe Next Generationof GovernmentsA Dialogue on the Future of Government ServicesGovernment Services Forum | 7thEdition Table of ContentsForewordBy H.E. Mohamed Bin Taliah,Chief of Government Services, UAE GovernmentConversations That Will Shape the Next Era of Government ServicesKeynote Addressby H.E. Milojko Mickey Spajić,the Prime Minister of MontenegroFrom Human Centricity to AI Governance:Key Insights From Six Critical Conversations on The Future of Government ServicesWhat Got Us Here Won’t Take Us There:The Next Stage of Digital Transformation. A Power Session by David RogersDesigning for Humans:Human Centricity from the Back-Office to the Omni-Channel ExperienceTapping into the Power of Data:Technology, Collaboration, and Privacy ChallengesTech-Gov Alliance:Building Smarter FuturesSmart Economies of 2050:How AI, Quantum, Longevity and Automation will Reshape EconomicsA Power Session by Brett KingGovTech Innovation:Bridging the Gap between Governments & StartupsGovernment Service Excellence & Operational Efficiency:Successes and Lessons LearnedCIOs as Change Agents:Connecting Technology, Employees, and Citizen ExperienceKey Takeaways from the Government Services Forum 2025Moving From Insights to Action: Immediate Priorities for GovernmentsEpilogue:The Road Ahead for Government ServicesSpeakersAcknowledgements 06081216667876747018226052464028345 As we navigate this dynamic landscape, wemust embrace the call to action embeddedin Sheikh Mohammed’s words. The futureof public services is not something to beawaited—it is something we must create,together.The Government Services Forum is more thana platform for discussion—it is a catalyst foraction, collaboration, and global knowledgeexchange. Now in its 7th edition, this year’sForum—the largest and most prestigiousyet—brought together 30+ leaders from allcorners of the globe, to shape the policies,innovations, and strategies that will define thefuture of government services.As we conclude this year’s Forum, I hope theinsights shared will lay the foundation fora new era of public services—ones that areseamless, accessible, and impactful. I lookforward to hosting the next edition and manymore, as we work together to pave the wayfor a brighter, more prosperous future—onethat enhances the lives of the citizens andcommunities we serve.H.E. Mohamed Bin TaliahChief of Government Services,UAE Government In an era of unprecedented innovation andtransformation, the words ofHis HighnessSheikh Mohammed Bin Rashid Al Maktoumresonate more powerfully than ever:“The future belongsto those who canimagine it, designit, and execute it.It is not somethingyou wait for, butrather create.”Delivering the next generation of governmentservices demands visionary leadership, boldaction, and unwavering collaboration. As westand at the threshold of a new transformativeage, we have a unique opportunity—to harnessemerging technologies not just to digitizeservices, but to make them truly intelligent,hyper-personalized, and seamless.At the same time, technology must enhance—not replace—the human touch. The mosteffective governments recognize that human-centricity must remain at the heart of digitaltransformation. Citizens don’t just needefficient services; they need experiences thatare intuitive, inclusive, and built around theirreal-world needs.Today, governments worldwide face adefining moment. Technology is no longerjust an enabler—it is a fundamental driverof transformation. The rapid evolution ofAI, quantum computing, digital trust, anddata-driven governance is reshaping howgovernments operate and serve their people. 7 Conversationsthat will Shapethe Next Era ofGovernmentServicesAt the Government Services Forum2025, global leaders, policymakers,and innovators tackled themost pressing challenges facinggovernments, to help shape the futureof public services.Through expert keynotes and high-impact discussions, the Forumexplored bold ideas, strategies, andtransformative solutions that willredefine government services in theyears ahead.8A Dialogue on the Future of Government ServicesGovernment Services Forum | 7thEdition Key conversationsat this year’s Foru