人工智能与员工体验：平衡机遇与焦虑

Table of ContentsExecutive Summary.....................................................................................................5Final Thoughts:Shaping an AI-forward, People-first Workforce.................. 40About This Report...................................................................................................... 41Letter From the CEO...................................................................................................3AI is Accelerating Productivity, butStrategic Potential is Stuck in First GearFamiliarity Breeds Anxiety –The Paradox of AI OptimismAI Laggards Plan to Stay, WhileAI Superstars Look to LeaveAI Spots Skills, Managers UnlockPotential: The Perfect TeamAI Powers UpPerformance Enablement 1TOP FINDINGS10322216428535Back:Table of Contents Letter From the CEOSince generativeAI burst onto thescene and becamea massive part of thepublic consciousness,we’ve seen it go froman astonishing newtechnology full ofhype and hope to atransformative toolthat our customers usedaily to vastly improvetheir performancemanagement processes.As the most powerful general-purposetool ever introduced to the workplace, AIis reshaping industries, changing the verynature of work, and offering innovativesolutions to long-standing challenges.But with its immense opportunities comesignificant hurdles—chiefly, how weempower all employees to leverage AIto drive productivity and innovation whileaddressing anxieties around its powerand potential.AI could emerge as a greatequalizer or a great destabilizer.Leaders must act decisively to seizeopportunities and mitigate risks. Wemust ask ourselves: How do we ensureAI benefits every employee, not just aselect few? How do we reduce the risksof disengagement, inequity, and skillobsolescence that AI can introduce andinstead unlock its potential to create amore engaged and agile workforce?Betterworks has explored thesequestions, which affect the very heartof workplace performance. This year’sState of Performance Enablementreport highlights both the promise andthe perils of this moment. While seniorleaders and early adopters of AI areseeing gains, many employees remainBack:Table of Contents Letter From the CEO uncertain, unprepared, or inadequately trained,causing underutilization across organizations.Bridging this divide and acceleratingwidespread adoption is crucial. CEOs mustprioritize equitable AI learning and adoption,and HR leaders must drive key culture shiftsthat facilitate AI’s use in core processes.AI can liberate employees from repetitivetasks, enhance decision-making, exponentiallyboost productivity, and create space forstrategic contributions. Achieving this requiresprioritization, investment, communication, ashared vision across the organization, and astructure for embedding AI into the fabric ofthe organization. CEOs must lead with clarityand confidence, with HR as a strategic partner,We view AInot asa replacement forhumantalent butas anigniter ofhuman potential.Back:Table of Contents to ensure AI becomes a tool for empowermentand alignment — a catalyst for enlarging theboundaries of what’s possible.As Jamie Aitken and I shared in our book,Make Work Better, the key to thriving in today’sworkplace lies in aligning your organization’svision with the needs of your workforce. Byreframing modern performance managementas a launchpad for employee potential andcreating systems that enable and empowerteams, leaders can drive lasting success.This year’s report is a call for leaders toembrace AI, to be ready to act. The stakesare high, and we need to prepare to leadour organizations into an AI-enabled future,especially since our employees are using AI,whether we want them to or not.I encourage you to explore these findings,engage in bold conversations with your teams,and take proactive steps to harness AI’stransformative power for the benefit of youremployees and your business.Together, we can redefine what’s possible forthe future of work.Sincerely,Doug DennerlineCEO, BetterworksLetter From the CEO Solving the AI puzzleAI is reshaping the modern workplace atbreakneck speed, promising unparalleledproductivity gains—but also provoking deepuncertainty.This year’sBetterworks State ofPerformance Managementreport reveals aworkforce torn between excitement, anxiety,and indifference as employees grapple withAI’s meteoric ascent. While some worry itmay render their skills obsolete, others seeAI as the key to unlocking new levels ofperformance and growth. Still, others seem tobe unaware or unconcerned about AI’s impact.This fundamental tension is reshaping howemployees view their careers, their roles, andthe organizations they work for.A call to action forHR leaders andorganizationsThe data in this year’s research shows that AI’simpact is anything but uniform. Senior leadersand tech-savvy employees are reaping therewards, while many individual contributorsfind themselves on the sidelines.This unevenadoption is fueling frustration but also riskswidening the g