网上购物拆箱：澳大利亚人希望从送货和退货中得到什么

Forewordhassle-free delivery and return options are no longer nice-to-havesthey're expectedcomes to online order fulfillment and returnsand loyalty in a market where expectations are higher than ever.Laura RobbieCEO - Asia-Pacific, YouGovRead the reportReport methodologyYouGovABOUT YOUGOVYouGov is a global research data and analytics group that is p (Get in touchExplore our solutions Click, ship,repeat: ExploringAustralia's onlineshopping habitsin 2025Almost a third of allAustralians shop onlineatleast once per week (31%)points compared to Gen X & Babyentage ofyourshopping isdone online?11%ered: 75%23%Answered: 50%24%Answered: 25%-49%17%wered: 10%-24%23%%h 6,2025.Continue readingCFast or free? Delivery preferencesCuliment dep diveThe returns portal: Policy preferences>(Key takeaways >YouGovABOUT YOUGOVglobal researchalytics group this powered by reality. Thapanel comprising of 29+ million highly engaged members across 55 countries, we deliver How often, f ever, do you shop online?5%east once per day26%At least once per wee49%st once per mont%611%34%of online shoppers dohalf or more of theirshopping onlineints compared toGen X & Baby Boomer+ onlineshoppersGet in touchExplore our solutions Unboxing depreterelnongonline shopperGot intouch for more dafaster deliverZ&milepialonlincenBayBmerShwimgortynt orurimortantisfreheysometimesrs sftefCenx&ESpeedyorcostefective What do Australians prioritize?YouGov Get in touch Signed, sealed,delivered: What doAustralians expect65%ehatatfrofonlineshoppers%89-mail/SMS update579Get in touch for m6 in 10YouGov Get in touch The returns portal:What Australianswant fromretailers' returnspolicies8 in 10 online shalia say that a free return policy is importantwhen choosing an online retaileDo Australian online shoppers click away due tolave youl71%otpelita rhopperswithiedl-atdaysYouGov af online shoppers say theyDownload PDFGet in touchExplore our solutions Laura's key takeawaysBook a callwith LauraSpeed matters:The value of free delivery:3 in 4 online shoppers inMore than 8 in 10 onlineAustralia say that fastshoppers in Australia saydelivery is important whenfree shipping is important todeciding where to shoptheir purchasing decisionsonline. This increases to 84%among Gen Z & Millennials.Theft fears:Return priorities:2 in 5 online shoppers say6 in 10 online shoppers inAustralia are concernedthey are unlikely to shopabout packages beingwith a retailer that does notstolen prior to receivingoffer free returns (41%).them (61%).Download PDFGet in touchpanel comprising comprising of 29+ million highly engaged members across 55 countries, wedeliver unsurpassed accuracy, to inform better, more impactful decisions.Explore our solutions (85%). Online shopping habits:Almost a third of Australiansshop online at least onceper week (31%).This increases to 40%among Gen Z & Millennialonline shoppers.Added value:73% of Australian onlineshoppers say theysometimes or often findthemselves spending moreto qualify for free shipping.Share this pageXfYouGovABOUT YOUGOV Thank you/ResearchRealityReportmethodologyDisclaimerYouGovABOUT YOUGOVDownload PDFYouGov is a global research data and analytics group that is powered by reality. Thanks to a uniquepanel comprising of 29+ million highly engaged members across 55 countries, we deliverunsurpassed accuracy, to inform better, more impactful decisions. Report methodologyThe insights in this report have been sourced via YouGov Surveys -providing rapid answers from the right audience.Australia.Additional insights are available for 16 other markets: Canada, Denmark, France, Germany, GreatUAE.The target group Australian online shoppers" refers to respondents in Australia who confirmed thatThroughout the report, each generation is defined as: Gen Z (born in 1997 or later) Millennials (born in1981-1996), Gen X (born in 1965-1980), and Baby Boomers+ (born in 1964 or before)Back to page Disclaimerreproduction or distribution of such materials, in whole or in part, in any form without the prior written permission ofYouGov is prohibited. This information (including any enclosures and attachments) is propriety and confidential and hasbeen prepared for the exclusive use and benefit of the addressee(s) and solely for the purpose for which it is provided.We make no representations, warranties or guarantees, whether express or implied, that the information is accurate,we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutoryduty, or otherwise, even if foreseeable, arising under or in connection with use of or reliance on the information. We donot exclude or limit in any way our liability to you where it would be unlawful to do soBacktopage