驾驭新的工业数字格局：CXO和数字转型实践者的务实视角

Navigating thenew industrialdigital landscape. A pragmatic perspective for CXOs anddigital transformation practitioners. Intelligence, meet experience:Convergence of physical and digital realities, - at scale Foreword Intelligence is meeting experience:the physical and digital convergence,powered by agentic and physical artificialintelligence, is redefining the industrialdigital landscape - serving people betterand improving the efficiency of industrialprocesses at scale. Alexandre Embry CTIOHead of the Capgemini AIRobotics & Experiences Lab •Greater Operational Efficiencies:This convergenceenables companies to improve their ability to collaborate,design, simulate, operate, optimize and automate industrialprocesses. It impacts product design and operations’efficiency, by generating quantifiable cost savings,boosting automation, reducing time to market andimproving quality. The Challenges Industrial companies are increasingly under immensepressure, from external economic and geo-political stresses,as well as significant internal financial and operationalchallenges. If businesses are to manage these pressures,they need to improve their operational efficiency. They mustreduce product development time, accelerate innovationintegration cycles, and optimize production costs, whilemaintaining quality and enhancing supply chain resilience. •Improved Employee Experience:Through role andprocess redesign, reduced job risk, enhanced on-site safety,improved training and learning - including reducing by 50%the time spent - industrial roles become more attractive toscarce talent. Moreover, they also need to achieve a step-change insustainable transformation over the next 5-10 years, byfocusing on sustainable product design, carbon neutrality,and circularity principles. Finally, in the context of a globaltalent war, they must rethink their employee experience,modernize their operations and improve recruitmentattractiveness, particularly for the younger generation. •Positive Impact on Sustainability:The implementationof an industrial metaverse approach decreases the needfor physical assets, minimizes waste, optimizes energyand resources, and supports substantial reductions in CO2emissions - up to a 50% reduction in some industries suchas automotive. The Solution To address these imperatives, a key path is to accelerate,converge and scale-up ongoing digital transformationstreams, such as data and AI-driven strategy, digitalcontinuity, IIoT (the Industrial Internet of Things) orsoftware centricity, while also leveraging cutting-edgetechnologies. This will achieve the needed transformation,with efficiency, seamless integration and accuracy benefits.Key to this achievement is the Industrial Metaverse, which isboth an approach and a technology convergence platform,with a unique ability to converge physical and digital, andsignificantly, do so at scale. Collectively, the benefits outlined demonstrate why anindustrial metaverse approach is clearly an appropriatesolution, able to tackle the major issues, and aligningbusiness, people and planetary objectives. How? From a technical perspective, the industrial metaverse hasbeen born from the convergence of a breadth of legacytech and more importantly emerging game-changingtechnologies. Inspired by Industry 4.0 ignited 10 years ago,the current landscape of industrial digital transformationincludes key transformation streams such as Digital The benefits are comprehensive: Continuity, IIoT, IT/OT convergence or Data/AI-drivenoperations that improve process efficiency, and result inthe major achievement - the Digital Twin. When mergedwith emerging technologies, such as natural, immersive andAI-driven interfaces, edge-AI, smart advisors and agenticsystems, this gives rise to the full and powerful concept ofindustrial metaverse that pushes the boundaries of what’spossible in industrial operations. human organization, capable of interacting with each other,with humans, machines, robots, and able to react and actautonomously in the real world. This might be perceived as a long journey to travel, butadopting a structured and incremental approach, at theenterprise level, enables value to be delivered quickly ateach step of the deployment process, whether addressinggreenfield or brownfield transformation projects. The valueis achieved at speed, as the Industrial Metaverse roadmapdoes not reinvent but is a continuation of existing initiatives,adaptable to different starting points and digital maturitylevels, and relying on existing and mature technologies. Thereis minimal operational disruption because it is layered on topof existing systems without needing a complete overhaul,providing that organizations have or can build robustfoundations and adopt a structured end-to-end approach. This progressive transformation needs to be achieved stepby step. One of the first foundations is our concept of Internet ofDigital Twins that brings a first layer of advanced experiences:colla