Liveworks Inc 2025年季度报告

FORM10-Q Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities ExchangeAct of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant toRule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reportingcompany, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complyingwith any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.☐ Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes☐No☒ OnMay2, 2025,93,849,817shares of the registrant’s common stock were outstanding. INDEX PART I. FINANCIAL INFORMATION Item 1.Financial Statements (Unaudited):4Condensed Consolidated Balance Sheets as of March 31, 2025 and December 31, 20244Condensed Consolidated Statements of Operations for the Three Months Ended March 31, 2025 and 20245Condensed Consolidated Statements of Comprehensive Loss for the Three Months Ended March 31, 2025 and 20246Condensed Consolidated Statements of Stockholders’ Equity for the Three Months Ended March 31, 2025 and 20247Condensed Consolidated Statements of Cash Flows for the Three Months Ended March 31, 2025 and 20248Notes to Condensed Consolidated Financial Statements10Item 2.Management’s Discussion and Analysis of Financial Condition and Results of Operations31Item 3.Quantitative and Qualitative Disclosures About Market Risk37Item 4.Controls and Procedures39PART II. OTHER INFORMATION FORWARD-LOOKING STATEMENTS Statements in this Quarterly Report on Form 10-Q about LivePerson, Inc. (“LivePerson,” the “Company,” “we,” “our” or “us”) that are nothistorical facts are forward-looking statements. These forward-looking statements are based on our current expectations, assumptions,estimates and projections about LivePerson and our industry. Our expectations, assumptions, estimates and projections are expressed ingood faith, and we believe there is a reasonable basis for them, but we cannot assure you that our expectations, assumptions, estimates andprojections will be realized. Examples of forward-looking statements include, but are not limited to, statements regarding future business,future results of operations or financial condition (including statements regarding expectations for retention rates, customer attrition andrevenue and other statements based on examinations of historical operating trends) and management strategies. Many of these statements arefound in the “Business” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of thisQuarterly Report on Form 10-Q. When used in this Quarterly Report on Form 10-Q, the words “anticipates,” “believes,” “estimates,”“expects,” “intends,” “plans,” “projects” and variations of such words or similar expressions are intended to identify forward-lookingstatements. However, not all forward-looking statements contain these words. Forward-looking statements are subject to risks and Note 1.Description of Business and Basis of Presentation LivePerson, Inc. (the “Company”) is a leader in digital customer conversation. Since 1998, LivePerson has enabled meaningfulconnections between consumers and its customers through digital and artificial intelligence (“AI”)-powered conversations. Our customers’existing investments in Generative AI and Large Language Models (“LLMs”) are fully compatible with LivePerson’s enterprise-class digital The LivePerson Platform powers conversations across each of a brand’s primary digital channels, including mobile apps, mobileand desktop web browsers, short messaging service, social media and third-party consumer messaging platforms. Brands can also use theLivePerson Platform to connect conversations across voice and digital channels to give customers additional options and ensure their The LivePerson Platform enables what the Company calls “the tango” of humans, LivePerson bots, third-party bots and LLMs, inwhich humans oversee and are assisted by AI and can seamlessly step into conversations as needed. Agents become highly efficient, as theyare able to leverage the AI engine (including generative AI capabilities) to surface relevant content, define next-best actions and take overrepetitive transactional work so that the agent can focus on relationsh