固安捷 2024年度报告

About Us W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan andthe United Kingdom. At Grainger, We Keep The World Working®by serving more than 4.5 million customersworldwide with products and solutions delivered through innovative technology and deep customer relationships.Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billionacross its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 millionmaintenance, repair and operating (MRO) products and services, including technical support and inventorymanagement. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 millionproducts, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com. 2024 Financial Summary During the year, the Company continued to drive its strategy forward by remaining focused on what matters most—providingour customers with a great experience and exceptional service. The result of this focus helped the Company deliver strongresults for 2024. $1.6 billion Grainger’s common stockis listed on the New YorkStock Exchange underthe trading symbolGWW 53consecutive years ofdividend increases Our Purpose SM We relentlessly expand our leadership position by being the go-to partnerfor people who build and run safe, sustainable and productive operations. Our Aspiration High-Touch Solutions model Endless Assortment model We deliver compelling value-added MROsolutions through our teams of specialistsand curated digital experiences. We make business supply purchasingremarkably easy through a streamlined andtransparent online relationship that providesaccess to everything a customer needs. Our Strategy •Advantaged MRO solutions•Differentiated sales and services•Unparalleled customer service •Expansive product assortment•Innovative customer acquisitionand retention capabilities The following principles are at the heart of how we work –with one another,our customers, suppliers and communities. Our Principles The Grainger Edge® Grainger Shareholders: Every day, millions of customers turn to Grainger for an exceptionalexperience. Thanks to more than 26,000 dedicated team members who liveour purpose—We Keep The World Working®— Grainger met and exceededthose expectations in 2024. I am immensely proud of our team’s relentlessfocus on what matters most: providing excellent service to our customers,making their jobs easier, and helping them save time and money.As a result, we achieved another strong year of profitable growth. D.G. Macpherson Chairman of the Board andChief Executive Officer We saw notable share gains in our High-Touch Solutions segment andcontinued success in our Endless Assortment model, achieving thefollowing results: •Delivered reported sales growth of 4.2% (4.7% in daily, organicconstant currency)– Outgrew total U.S. MRO market by ~100 bps in High-TouchSolutions U.S. (~325 bps on a volume basis)– Drove 11.6% revenue growth in daily, constant currency inEndless Assortment•Maintained strong adjusted operating margins of 15.5%•Produced adjusted ROIC of 41.6%•Generated strong operating cash flow of over$2.1 billion, returning$1.6 billion to shareholders through dividends and share repurchases We are proud of what we’ve accomplished in 2024 and are excitedto build on this momentum in 2025 as we continue to deliver value forour stakeholders. Our world-class supply chain provides the foundation for delivering anexceptional customer experience. We continue to invest in our servicecapabilities, including breaking ground on a new distribution center (DC)in the Houston area. This, along with continued construction progress at ourPacific Northwest DC and increased building capacity through our strategicallylocated bulk warehouses, will strengthen our service advantage for thefuture. We also continue to invest in automation to support throughputand durability in our buildings. Over the past several years, we’ve made a concerted effort to developproprietary software that strengthens our business. Whether leveraging ourproduct and customer information assets or building platforms to supportour efforts in inventory management, seller effectiveness or merchandising,our technology team works closely with our operating teams to executeintentional processes and systems. These investments will help us provideimproved customer solutions in the coming years. “Every day, millionsof customers turnto Grainger for anexceptional experience.Thanks to more than26,000 dedicatedteam members wholive our purpose—We Keep The WorldWorking®— Grainger metand exceeded thoseexpectations in 2024.” At the heart of our success is our purpose-driven culture. Grainger continuesto be an employer of choice, earning notable workplace awards across NorthAmerica and Panama. We are proud to have been ranked the top companyacross all industries on