Evaluation of adoption of people centred NCD service delivery within primary health care in WHO South-East Asia Region, 2014–2021

2014–2021 Evaluation of adoption ofpeople-centred NCD servicedelivery within primary health carein WHO South-East Asia Region 2014–2021 The report was prepared by The George Institute for Global Health India, New Delhi. The George Institute for Global Health India was established in 2007, as an independent medical research institutecommitted to improving the health outcomes of millions across India. As part of a global network with centers inAustralia, China, India, and the UK, the Institute leverages a vast international pool of experts and collaborators todrive its mission forward. The Institute focuses on three key areas: developing better treatments for the world’smost pressing health challenges, transforming primary health care to ensure better access and outcomes for morepeople, and creating healthier societies by leveraging the power of governments, markets, and communities toenhance population health. With a rapidly expanding team of 80 professionals, the Institute operates in 21 Indianstates. For more information, visit the website:https://www.georgeinstitute.org.in/ Evaluators Devaki NambiarHari Sankar DAnil G. JacobSurya SurendranVaradharajan SrinivasanEnisha SarinAereo Sonova Disclaimer: The analysis, opinions, conclusions and recommendations in this report are those of the independentevaluation team and do not necessarily reflect the views and procedures of the World Health Organization. Evaluation of adoption of people-centred NCD service delivery within primary health care in WHO South-East AsiaRegion 2014–2021 ISBN: 978-92-9021-957-5 ©World Health Organization 2024 Some rights reserved. This work is available under the Creative Commons Attribution-NonCommercial-ShareAlike3.0IGO licence (CCBY-NC-SA3.0IGO;https://creativecommons.org/licenses/by-nc-sa/3.0/igo). Under the terms of this licence, you may copy, redistribute and adapt the work for non-commercial purposes,provided the work is appropriately cited, as indicated below. In any use of this work, there should be no suggestionthat WHO endorses any specific organization, products or services. The use of the WHO logo is not permitted. If youadapt the work, then you must license your work under the same or equivalent Creative Commons licence. If youcreate a translation of this work, you should add the following disclaimer along with the suggested citation: “Thistranslation was not created by the World Health Organization (WHO). WHO is not responsible for the content oraccuracy of this translation. The original English edition shall be the binding and authentic edition”. Any mediation relating to disputes arising under the licence shall be conducted in accordance with the mediationrules of the World Intellectual Property Organization (http://www.wipo.int/amc/en/mediation/rules/). Suggested citation. Evaluation of adoption of people-centred NCD service delivery within primary health care inWHO South-East Asia Region 2014–2021. New Delhi: World Health Organization, Regional Office for South-East Asia;2024. Licence:CCBY-NC-SA3.0IGO. Cataloguing-in-Publication (CIP) data. CIP data are available athttp://apps.who.int/iris. Sales, rights and licensing. To purchase WHO publications, seehttp://apps.who.int/bookorders. To submit requestsfor commercial use and queries on rights and licensing, seehttp://www.who.int/about/licensing. Third-party materials. If you wish to reuse material from this work that is attributed to a third party, such as tables,figures or images, it is your responsibility to determine whether permission is needed for that reuse and to obtainpermission from the copyright holder. The risk of claims resulting from infringement of any third-party-ownedcomponent in the work rests solely with the user. General disclaimers. The designations employed and the presentation of the material in this publication do not implythe expression of any opinion whatsoever on the part of WHO concerning the legal status of any country, territory,city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Dotted and dashed lineson maps represent approximate border lines for which there may not yet be full agreement. The mention of specific companies or of certain manufacturers’ products does not imply that they are endorsed orrecommended by WHO in preference to others of a similar nature that are not mentioned. Errors and omissionsexcepted, the names of proprietary products are distinguished by initial capital letters. All reasonable precautions have been taken by WHO to verify the information contained in this publication.However, the published material is being distributed without warranty of any kind, either expressed or implied. Theresponsibility for the interpretation and use of the material lies with the reader. In no event shall WHO be liable fordamages arising from its use. Printed in India AcknowledgementsvAbbreviations and acronymsviList of figuresviiExecutive summaryviii 1.Introduction1