联合国电子政务调查报告2024-(英）

Accelerating DigitalTransformation forSustainable Development With the addendum on Artificial Intelligence Department of Economic and Social Affairs UNITED NATIONSE-GOVERNMENTSURVEY 2024 AccelerAting DigitAltrAnsformAtion forsustAinAble Development With the addendum on Artificial Intelligence UNITED NATIONSNew York, 2024https://publicadministration.un.org/en/publicadministration.un.org/egovkb/en-us/ United Nations Department of Economic and Social Affairs The Department of Economic and Social Affairs of the United Nations Secretariat is a vital interface betweenglobal policies in the economic, social and environmental spheres and national action. The Departmentworks in three main interlinked areas: (i) it compiles, generates and analyses a wide range of economic,social and environmental data and information on which States Members of the United Nations draw toreview common problems and to take stock of policy options; (ii) it facilitates the negotiations of MemberStates in many intergovernmental bodies on joint course of action to address ongoing or emergingglobal challenges; and (iii) it advises interested Governments on the ways and means of translating policyframeworks developed in United Nations conferences and summits into programmes at the country leveland, through technical assistance, helps build national capacities. Disclaimers The terms ‘country’ and ‘economy’ as used in this Report refer, as appropriate, to territories or areas; thedesignations employed and the presentation of the material do not imply the expression of any opinionwhatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country,territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Inaddition, the designations of country groups are intended solely for statistical or analytical convenienceand do not express a judgement about the stage of development reached by a particular country or areain the development process. Reference to companies and their activities should not be construed as anendorsement by the United Nations of those companies or their activities. Information on uniform resource locators and links to websites contained in the present publication areprovided for the convenience of the reader and are correct as of the time of writing. The United Nations takesno responsibility for the continued accuracy of that information or for the content of any external website. The views expressed in this publication are those of the authors and do not necessarily reflect those ofthe United Nations or its senior management, or of the experts whose contributions are acknowledged copyright © United Nations, 2024 All rights reserved. No part of this publication may be reproduced, stored in retrieval system or transmitted, in anyform or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission. ST/ESA/PAD/SER.E/218Sales no: E.24.II.H.1PRINT ISBN: 9789210032667PDF ISBN: 9789211067286EPUB ISBN: 9789211067293Print ISSN: 2411-8257Online ISSN (eISSN): 2411-829X United Nations E-Government Surveys: 2024Accelerating Digital Transformation for Sustainable Development2022The Future of Digital Government2020Digital Government in the Decade of Action for Sustainable Development2018Gearing E-Government to support transformation towards sustainable and resilient societies2016E-Government for Sustainable Development2014E-Government for the Future We Want2012E-Government for the People2010leveraging E-Government at a Time of Financial and Economiccrisis2008From E-Government toconnected Governance2005From E-Government to E-Inclusion2004Towards Access for Opportunity2003World Public Sector Report: E-Government at thecrossroads2001Benchmarking E-Government: A Global Perspective Website: publicadministration.un.org/egovkb/en-us/layout:clung Wicha Pressco.,ltd., Thailandcover Design: Division for Public Institutions and Digital Government, UN DESAPhoto credit: shutterstock.comPrinted at the United Nations, New York Preface Asnations strive to meet the SustainableDevelopmentGoals(SDGs),the role of digitalgovernment has become increasingly central totheseefforts.E-government stands to benefitgreatlyfrom these advancements,including inAI, making public administration more effectiveandresponsive.This survey provides criticalinsights into the global state of e-government,offering evidence of both progress and persistentchallenges in the digital domain. Thisedition emphasizes the continuous globalimprovement in e-government, with many nationsinvesting in digital infrastructure, improving public service delivery, and promoting inclusive, resilient societies. However, the survey underscores thatthe digital divide remains a significant challenge, particularly in developing regions like Africa andOceania and for countries in special situations. Disparities in access and capacity continue to threatenprogress