Cracker Barrel, a restaurant and retail chain operating across the United States with over 650 locations, faced significant challenges in managing hotel billing and payments for its travel projects. The manual coordination of hotel charges resulted in numerous issues such as increased indirect costs, delayed reporting, and halted fee allocation to stores. This led to a substantial amount of time spent by both the travel team and accounting/finance teams.
In collaboration with World Travel Service and BCD Travel, Cracker Barrel implemented Virtual Payment Automation (VPA) and VPA+, which allowed travelers to easily book hotels using virtual cards or the combined service. This innovation streamlined the process of collecting hotel invoices, correcting errors, and providing robust data reports. By adopting VPA and VPA+, Cracker Barrel now has an automated reconciliation process for their hotel plans, offering visibility into spending and control over expenses, combating credit risk and fraud, and providing a simple method for travelers to pay for their hotel stays.
The implementation of VPA led to several notable benefits:
- Time Savings: The travel team reduced the monthly hours spent on manual reconciliation from over 40 to less than two, resulting in annual savings of $15,000 on processing costs.
- Elimination of Paperwork: The shift towards digital processes eliminated the need for the team to physically be present to complete their reconciliation tasks.
- Fighting Credit Card Fraud: Since implementing virtual cards, Cracker Barrel has not experienced any credit card fraud related to hotel payments.
- Enhanced Traveler Satisfaction: With redundant hotel bookings minimized, fewer travelers encounter difficulties at check-in. Additionally, through mobile applications, travelers can self-service if needed, leading to improved hotel configurations.
- Improved Expense Visibility and Control: The automation provided by VPA enables better expense visibility and control, reducing risks associated with credit card fraud.
Cracker Barrel's travel manager, Vicki Sanders, expressed gratitude for the partnership with BCD Travel, stating that they are knowledgeable and trustworthy partners who can make informed decisions for the team and travelers alike.
In summary, Cracker Barrel's adoption of virtual payment automation solutions has significantly improved operational efficiency, enhanced traveler satisfaction, and strengthened financial controls, demonstrating a successful transformation in managing hotel payments and reconciliations.
BCD的虚拟支付自动化每年节省15, 000美元的手动处理成本
Results
进近
挑战
带VPA和VPA +，饼干桶现在有一个自动他们的和解进程酒店计划提供旅行的能见度和控制支出，打击信贷风险卡欺诈和给旅行者支付酒店费用的简单方法费用。
世界旅行社，BCD旅游公司，已实施虚拟支付自动化（VPA），允许旅行者轻松预订酒店与虚拟卡和VPA +，提供酒店发票收集、更正数字化和健壮数据报告。
饼干桶花了很多手动协调时间酒店每月收费，造成许多问题，如增加由于以下原因产生的间接费用加班，延迟向会计和停滞费用分配。
饼干桶一目了然
所属行业:餐厅和礼品店总部:黎巴嫩, TN美国Presence:美国员工人数：73,000年收入：$32.68亿
Cracker Barrel是一家餐厅和零售连锁店在美国各地有超过650个地点的旅行项目团队负责协调所有酒店每月收费。由于手动原因造成的延误和纸张密集型过程导致的问题不仅是旅游团队，还有会计andfiNance teams. After working with世界旅行服务，BCD旅游公司，实施虚拟卡解决方案，团队现在喜欢生产力节约和随之而来的自由从电子过程。
挑战
每月手动调节酒店费用所花费的时间导致了许多问题，包括：
•••以加班的形式增加了公司的间接费用延迟报告，迫使会计每月累计费用停止向商店的费用分配
旅行团队每月仅在对账工作上就花费了40多个小时。纸张密集型流程也required the team to be in the oce to perform these manual tasks. And when credit card fraud wasidentifiedfied团队不得不在受损的卡上重新工作所有其他预订，从而导致数小时的重新工作旅行团队和旅行者的头痛。Cracker Barrel希望在对账过程中获得e_ciencies，并在旅行中重新获得平衡部门。
进近
该团队与WTS / BCD合作，为其酒店计划实施虚拟支付自动化（VPA）。此服务允许旅行者使用虚拟卡预订酒店，使员工，承包商或任何客人旅行。
从对帐的角度来看，使用虚拟卡可以使过程变得更加容易。虚拟的所有费用卡帐户会自动与预订匹配。
该团队还选择了虚拟支付自动化Plus (VPA +)来享受酒店发票收集、更正和数字化。可定制和强大的报告也可用于历史审查，审计和预测。
支付的安全性是虚拟卡的另一个好处fit，因为为每个交易。此外，强大的控制功能使虚拟卡成为防止支付欺诈的理想防御。
Results
有了VPA和VPA +，Cracker Barrel现在为他们的酒店计划提供了一个自动对账流程，提供旅行支出的可见性和控制，打击欺诈风险，并为旅行者提供简单的支付方式酒店费用。
旅行团队在整个和解过程中从每月40多个小时增加到不到两个小时process including accounting teamwork. This has result in $15, 000 in annual savings on manualprocessingcosts. And moving to digital processes means that the team is no longer tim to the oce to completetheir对账任务。欺诈不再是酒店计划的问题。自从实施虚拟卡以来，Cracker Barrel已经没有经历过酒店费用的信用卡欺诈。
旅行者满意度也增加了。酒店预订的冗余意味着更少的旅行者出现在酒店无法办理入住手续，并且通过下载移动应用程序，旅行者可以自助服务如果需要，他们的酒店配置。
通过VPA提供的自动化，我们学到了我们有机会获得更好的回报program. If we have a challenge in how we
management旅行，我们知道我们有一个知识渊博的合作伙伴
我们可以信任为我们的团队做出正确的决定，我们的伙伴，还有我们的旅行者。”Vicki Sanders
Cracker Barrel的旅行经理
