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2023 CSR REPORT A NOTE FROM CTIAʼS PRESIDENT AND CEO The wireless industry remains committed to uplifting ourcustomers, our communities, our workforce, and our planet.For decades, we have set and surpassed many corporatesocial responsibility goals, and we are proud of our long historyof leadership in connecting us all to a better future. We continue to lower our greenhouse gas emissions, and werecently pledged to further reduce them by the equivalent of2.5 million homes—more households than there are in the entirestate of Maryland. Last year, we invested more than $25 billion indiverse suppliers and 14 million hours in upskilling our employees.We also invested $2.3 billion in corporate philanthropy to helpconnect customers and contribute to our communities. And every day, we are working to expand and improve ourworld-leading networks, including our newest 5G networks thatalready cover more than 325 million Americans, and protect ourcustomers with safe, secure, and accessible products and services. From our networks to our customers, and from our workforcesto our supply chains, the wireless industry continues to deliverunparalleled service as we serve as stewards of our nation’sand our planet’s future. This year’s Wireless Industry CSR Reporthighlights our industry’s successes that continue to grow moreimpressive every year. Our Planet Driving Change, by Land and by Sea Carbon reduction and smart energy use are built into every part of the wirelessvalue chain. From our operations and manufacturing to the products that makeour customers part of the sustainability solution, we are dedicated to setting,achieving, and surpassing environmental goals every single year. Did you know that a single route by an autonomous shuttle can eliminateup to eight private car trips? Such a move decreases congestion, improvestransportation equity and access, and reduces transportation-relatedcarbon emissions by up to 70%.5 Reducing Our Footprint:The three nationwide wireless providers trimmed their emissions by a full 15%from 2020-2022, and they are continuing to pursue ambitious emissions reductions targets. The latest target:greenhouse gas (GHG) reductions by 2040 equal to the energy used by 2.5 million homes—which is 400,000 morethan last year’s long-term objective. All three nationwide providers have made specific net-zero pledges. To citeone example,T-Mobilehas set a goal to achieve net-zero emissions for their entire carbon footprint by 2040.1 Providers are delivering the 5G connectivity that makes these shuttlespossible. In the bustling retail and restaurant neighborhoods of PeachtreeCorners, Georgia, you’ll find all-electric autonomous public shuttles byBeep—powered byT-Mobile—moving safely and efficiently around bikes,pedestrians, and other vehicles.6In Lake Nona, Florida, Beep’s shuttles travelthe largest and longest one-location autonomous vehicle network in the country.They’ve safely carried 43,000 passengers and eliminated 22,400 vehicle trips to date.7 Helping CustomersReduce Emissions Across Wisconsin’s Green Bay,Cellcomand the Universityof Wisconsin-Green Bay partnered to launch connectedbuoys equipped with ecosystem-monitoring smartsensors that track water clarity and oxygen levels.Researchers believe the data will yield important insightsto help protect the region’s freshwater ecosystem.8 AT&Tis helping enterprisecustomers use connectivityto reduce their emissionsby 1 gigaton by 2035. Todaythe company is 15% of theway to its Gigaton Goal.2 Verizonoffers similarclimate-saving solutionsfor its customers, includingsmart parking, buildings,telecommuting, andremote patient monitoring.3Together, the two providers’offerings have resulted in amore than 222M metric tonreduction in CO2 emissionssince 2018—the equivalentof taking 49M cars off theroad foran entire Smart Operations:Another way the industry is thinking innovatively about reducing emissions and usingresources more efficiently is through the development of smart manufacturing facilities.Ericsson USAʼs5G SmartFactory in Lewisville, Texas, is building vital network infrastructure in a way that both strengthens America’s supplychain9and is energy smart, running on 100% renewable energy with 5G-powered smart buildings that consume24% less energy and 75% less indoor water than similar non-smart facilities.10 Energy-Smart Infrastructure Renewable Resources From the solar panels onUScellularʼsKnoxville, Tennessee, Customer Care Center14to the 13,000-plus treesplanted by the popularDISHCares e-bill campaign,15wireless industry companies are committed to makingthe most of their and the earth’s resources. Throughout the wireless ecosystem, equipment manufacturers are creating innovative systems and equipmentthat will realize 5G's potential to reduce network energy consumption. NokiaʼsAirScale baseband,the industry’s first commercialliquid cooling solution, reducesenergy consumption in a wirelessnetwork’s base stations by 90%and CO2 emissions by up t