埃及国家养老金制度改革：以客户为中心的数字化转型，彻底改变了服务交付（英）2026

FEBRUARY 2025|No. FY25-01 Reform of theNational PensionSystem of Egypt HIGHLIGHT This note summarizes Egypt's 2019 pensionreform,whichunifiedsocialinsuranceschemes, established an Investment Fund forbetterpension asset management,andlaunchedmodernization efforts--includingdigitaltransformation and administrativeupgrades-- to improve governance,servicedelivery, and policy implementation.Public Disclosure Authorized Client-Centric DigitalTransformation thatRevolutionized ServiceDelivery REFORM OF THENATIONAL PENSIONSYSTEM OF EGYPT CLIENT-CENTRIC DIGITALTRANSFORMATIONTHAT REVOLUTIONIZEDSERVICEDELIVERY February 2025 TABLE OF CONTENTS ACKNOWLEDGMENTS2ABBREVIATIONS3INTRODUCTION41.BACKGROUND52.REFORM OUTLINE ANDACHIEVEMENTS72.1. Summary of Parametric Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72.2. Institutional Consolidation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72.3. Digital Transformation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92.4. Upgrade of Payment Systems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112.5. Upgrade of Infrastructure and Establishment of a Client-centric Business Model. . . . . .112.6. Strengthening the Investment Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132.7. Strategic Communications and Client Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143.MEDIA COVERAGE AND INTERNATIONAL RECOGNITION OF THEREFORM154.ONGOING AND PLANNEDACTIVITIES175.LOOKING AHEAD18ANNEX: PARAMETERS OF EGYPT’S PUBLIC SOCIAL INSURANCE SYSTEM19 ACKNOWLEDGMENTS This note was prepared by a World Bank team led by Oleksiy Sluchynsky. The mainauthor is Ravi Cherukupalli, with valuable contributions from Souraya El-Assiouty,Eimar Coleman, and Adel Saleh. The team extends its gratitude to the managementand staff of Egypt’s National Organization for Social Insurance for their valuableinsight, data, and all graphic materials used in this report as well as for the generoustime provided during the preparation of this report. Their contributions significantlycomplement the World Bank team’s understanding of the reform process andoutcomes. The report would not have been possible without the exceptional guidanceand collaboration of General Gamal Awad, Chairman of the National Organizationfor Social Insurance. This work has been supported by the UK-funded StrategicPartnership for Egypt’s Inclusive Growth trust fund (SPEIG TF). Thefindings,interpretations,and conclusions expressed in this work do notnecessarily reflect the views of The World Bank, its Board of Executive Directors, orthe governments they represent. ABBREVIATIONS GDPgross national productICTinformation and communication technologyISSAInternational Social Security AssociationMISmanagement information systemMoFMinistry of FinanceNOSINational Organization of Social InsuranceUHISuniversal health insurance system INTRODUCTION The public social insurance system in Egypt plays a critical role in maintaining the cohesion of societywithin the country’s broader social protection framework. The system has a long history that datesback to the mid-19th century and includes various laws that have been introduced over time toprovide different categories of workers with pensions and other benefits. As a result, Egypt has oneof the largest publicly managed pension systems in the Middle East and North Africa region, one thatsupports a significant share of the employed population as well as provides pensions to the elderly,people with disabilities, widows, and orphans. In August 2019, the Government of Egypt—led by the Ministry of Finance (MoF) and the Ministryof Social Solidarity—introduced a new social insurance and pension law (Law 148/2019), under theaegis of the National Organization of Social Insurance (NOSI), to streamline the policy framework andadministration of the national pension system. NOSI will be responsible for the reform process andmanagement of the system following amalgamation of the various social security schemes under onesystem with a single legal framework that relates to all sectors of the economy. Law 148/2019 alsocalls for the establishment of a specialized entity, the Investment Fund, to manage the investmentof pension assets, including a restructured pension debt accumulated over decades as a result of aninvestment of the pension system surpluses into publicly managed assets. It is anticipated to reflectsbest international practices in the governance of pension asset investments. These legal and institutional changes have established the framework for the modernization ofEgypt’s national pension system,