Saia Inc 2025年度报告

2025 ANNUAL REPORT OVERVIEW PUTTING CUSTOMERS FIRST In 2025, Saia marked an important milestoneas we achieved our first full year operatingwith a national footprint. While the past severalyears were defined by significant investmentsand network expansion, 2025 was aboutexecution, delivering on those investments andstrengthening our ability to serve our customersfrom coast to coast. Along those lines, as our network has grown, we havelearned that great service must reflect local needs,and that customers value the ability to speak withsomeone local - someone who understands theirmarket and unique shipping needs. That local insightallows us to deliver more responsive, tailored supportthat resonates. Building on that understanding, last year, we rolledout a localized customer service model across ournetwork. What started as a successful pilot in ourOhio region was replicated in each terminal. Thislocalized approach reinforces our commitment tobringing service closer, and ensuring we listen, adapt,and respond with the level of care and expertise ourcustomers expect. We continued to see growth in markets where wehave expanded, attracting new customers whileretaining and growing business with existing ones.Our record level of capital investment over the pastthree years has transformed our company andenhanced our ability to provide more solutions,greater coverage, and a consistently high-qualityservice experience. Guided by our “Customer First”mindset, we remain focused on maximizing theshipper experience through quality service, value-added offerings, and reliable execution, ensuringthat what matters to the customer continues tomatter to us. Our commitment to the customer was alsodemonstrated by our claims ratio of 0.5%, which wasanother record in Saia’s 101-year history. FOCUSED ON EXECUTION,INVESTING IN BRAND In 2025, Saia reported net capital expendituresof $544.1 million, marking the continuation of amulti-year investment cycle. Operating with a fullyestablished national footprint, we continued our focuson execution and operational excellence. These investments have strengthened our ability toserve customers more effectively, improve efficiency,and deliver a broader range of solutions across ournetwork. POWERED BY PEOPLE At the heart of Saia’s success are our employees. In2025, nearly 8,000 dockworkers, mechanics, and cityand line drivers were recognized for achieving majorsafety milestones. Saia honored more than 5,500city and line drivers with a Safe Drive Award, andalmost 2,400 dockworkers and mechanics received aSafe Work Award. Miles driven between preventableaccidents increased by 38.6% compared to the prioryear and hours between lost-time injuries improvedby 8.7%. Also in 2025, Saia entered into multi-year sportsmarketing partnerships with the Atlanta Braves andJoe Gibbs Racing, becoming the Braves’ exclusiveLTL freight partner and a primary sponsor in selectNASCAR Cup Series races. These partnershipsleverage the national reach of professional sports toengage customers, employees, and communities,while reinforcing Saia’s “Customer First” commitmentand nationwide service capabilities. Employee engagement and accountability remainedstrong in 2025, reflecting the resilience of Saia’sculture amid a complex and uncertain economicenvironment. Approximately 84% of employeesparticipated in the 2025 Employee EngagementSurvey demonstrating a high level of organizationalcommitment. Overall favorability improved year overyear, reinforcing the strength of Saia’s people-firstculture and the shared sense of ownership employeesbring to delivering consistent, high-quality service. Together, our safety results and engagement surveyoutcomes reflect the dedication of our employeesnationwide and their commitment to service, safety,and execution. WE CONSISTENTLY INVEST IN OUR EMPLOYEES THROUGH: COMPETITIVECOMPENSATION BEST-IN-CLASSBENEFITS OUR VALUES IN ACTION •Customer First•Safety•Taking Care of EachOther•Do the Right Thing•Dignity and Respect•Community Doing what it takes, in everythingwe do, means putting thecustomer first. It doesn’t meanshort-changing safety, policies orprocedures, or respect, but it meansunderstanding that fundamentally,our customers are at the heart ofour business – in everything we do. Saia’s core values continued to guide our decisionsand actions. Throughout 2025, employees across ournetwork demonstrated these values through safetyleadership, community involvement, and everydayservice excellence. From national partnerships such as Wreaths AcrossAmerica and Toys for Tots to individual acts ofgenerosity in local communities, Saia employeesconsistently bring our values to life. In Austin, Texas,Saia driver Jeremy Tanner and his wife, Teresa, quietlymade the holidays brighter by donating multiple totesand bags of toys for Toys for Tots after months ofthoughtful planning. As Jeremy’s manager shared,their generosity is simply who they are, reflecting thecare and compassion our peopl