Case Study: HID Powers Buró Property's First Latin America Corporate Building Digital Wallet Certificate Project

Buró Property, the commercial and office real estate division of Grupo Quiero Casa, hasmore than 45 years of experience in the development, construction and management of Among its most prestigious properties are: •Puerta Polanco, a AAA building with LEED Platinum certification•DEK Polanco, a AAA building with LEED Silver certification•In situ Santa Fe, a mixed-use complex that integrates the Hyatt House hotel, Belmont These three properties marked a turning point in Buró Property’s technological evolution,as they became the first buildings in the company’s portfolio to implement an ecosystem “We identified that userhabits are changing: today,most people use theirmobile phone or even asmartwatch to managetheir daily lives. That’swhy incorporating mobile T H EC H A L L E N G E The traditional access model at Puerta Polanco, DEK Polanco, and In situSanta Fe relied on physical credentials and manual credentialing processes.Users had to request, receive and carry plastic badges to access turnstiles,elevators and parking areas, creating operational friction and an inefficient user This approach placed a constant administrative burden on the managementteam, who had to coordinate card issuance, deactivation and replacement, inaddition to absorbing the costs associated with production and reissuance, as Over time, Buró Property came to see physical credentials as less alignedwith the needs of their modern corporate environment, where digitalizationand mobility were becoming essential. Added to this was the consideration “We identified that user habits are changing: today, most people use theirmobile phone or even a smartwatch to manage their daily lives. That’s whyincorporating mobile credentials into digital wallets was the natural step to offer Salomón ShabotGeneral Director The need for a more secure, practical and sustainable alternative led GrupoBuró Property to rethink its access model, committing to a technologicaltransformation that addressed both operational challenges and its mission to T H ES O L U T I O N The digital transformation of access control across the properties was achievedthrough the incorporation of identification credentials into Apple Wallet andGoogle Wallet, creating a technological ecosystem that combines hardware, Buró Property combined HID Mobile Access technology with Sharry’s smartaccess platform to deliver a unified access ecosystem across turnstiles,elevators, parking facilities and common areas through a credential securely Designed with flexibility and user experience in mind, the system eliminatesthe need to download dedicated applications. Through the Sharry platform,credentials are linked directly to each device’s digital wallet, simplifying On this point, Carlos Vázquez, Business Development Representative at Sharry,explained: “The company’s software layer replaced the physical badge with adigital credential stored directly in mobile wallets. For the user, the experienceis simple: they only need to bring their phone or smartwatch close to the HIDreader — whether standalone or integrated into a turnstile, elevator control The buildings are equipped with HID® Signo™ and iCLASS® SE™ readers,designed to operate with both mobile devices and physical credentials — a It is worth noting that these readers incorporate Bluetooth modules andsupport multiple communication protocols, such as NFC and RFID, ensuring This convergence was also made possible by HID Origo, a cloud-based accesscontrol platform that facilitates collaboration with software developers. In thiscase, IR Systems served as the main integrator, ensuring that the JohnsonControls C-CURE access control platform, Skidata parking systems operated Additionally, as part of this technological modernization, HID® Seos®digital credential technology served as the cloud-managed, software-basedarchitecture designed to deliver advanced security and robust encryption. T H ER E S U L T S The adoption of Wallet-based mobile credentials completely transformedthe access experience across Buró Property buildings. Users can now enterquickly and securely using only their mobile device or smartwatch, eliminating At Puerta Polanco, more than 5,500 daily users began migrating to employeebadge in digital wallets, “with the goal of reaching 100% adoption in the comingyears,” explained Salomón Shabot, General Director of Buró Property. At DEK Meanwhile, In Situ Santa Fe building complex deployed a hybrid model.“Digital wallet credentials for fixed users such as doctors and assistants, andQR codes for visitors and patients, ensuring differentiated yet equally agile and “Being able to include our credentials in digital wallets through Sharry meansoffering a cleaner experience, where the user does not need to have anapplication installed, which translates into greater convenience and autonomy From Sharry’s perspective, the impact was equally significant: “The synergywith HID was extraordinary; we share the same vision for mo