认识索菲亚

The intelligence behindour technology and service Shift your benefits strategyfrom reactive to anticipatory You’ll learn: •How anticipation goes beyondpersonalization and scripted responses•How Sofia powers our ecosystem You need intelligent support,not more hours in your day Perminanent MarkerPrimary subhead“Good enough” benefits technology isn’t cuttingit anymore—and we hear you loud and clear. Secondary subheadHR is expected to be a strategist, financial analyst, benefits expert, problem Tiereary subheadsolver—and that’s just a typical Monday. Lead in, call outHere’s the reality:Most benefits teams are forced to stay stuck in reaction modebecause their technology simply isn’t there yet. Yet, healthcare costs continue tobecome more complex, more costly, and more consequential for the business. •bullets •bullets •bullets 28% of HR leaders say they’re somewhat to completelydissatisfied with their current benefits technology and over Service delivery that supportsimmediate resolutions, quality delivery, Decision support tools that guideemployees towards best-fit choices Real-time insights that help yourorganization get identify opportunities, Eliminating costly customizationswith technology that’s already proven HR tech spend makes up nearly 10% of your budget today.Your technology should be worth the cost.(Source: Gartner 2023 HR Budget and Efficiency Benchmarks). HR doesn’t need to react. You need to anticipate. AI shouldn’t be a shiny add-on toyour benefits tech. It should power it. Connecting the dots across enrollment,service, communications, and insightsso the experience and your strategy So if your current experience is: •Tools and technology that don’t talk to each other•Out-of-the-box bots that use scripted FAQs Perminanent MarkerPrimary subheadBenefits are a year-round journey,from enrollment to activation andevery moment in between. That’s not intelligence. It’s automation cosplay. Secondary subhead Lead in, call outbody copy•bulletsThat’s why we built SofiaThe intelligence behind our technology and service •bulletsSofia unites our technology, services, and teams •bulletsinto a single workflow experience designed todrive results across multiple touchpoints, allguided by our delight principle that keeps people Connected means that Sofia isn’t trapped in asingle tool or moment. She connects the entireexperience into a user-friendly, insightful, and Somembersget the supportand answers they need immediately. SoHRcan stay informed, agile,and prepared. So ourpartnerscan stay alignedand collaborate. So ourSolverscan be a realextension of your team. This shifts HR from wondering “what theheck just happened?” to “Here’s what’s about AI that comes from a box isn’t intelligent Sofia is the engine of the benefits experience—nota bolt-on chatbot with generic answers. No otherbenefits AI is designed like this. Sofia provides support quickly, accurately, andtransparently, with a clear record of interactions Not scripted. Not siloed. Not guessing. Sofia evolves alongside real user needs andsupports a year-round experience—not just body copy Here’s what sets Sofia apart •bullets•bullets Built in-house byengineering, data Anticipatoryintelligence, not A unifiedintelligence layer: Sofia is the powerfulintelligence layer of ourtechnology, connectingour service model, Sofia is our proprietarytechnology; no one else ownsher roadmap. Where otherslicense out-of-the-box AI, Sofia uses behavioral,contextual, environmental,and life-event signals, notjust claims, that reveal Responsible intelligence Nearly a decade Agentic integration: Sofia can easily integratewith other enterprise-levelplatforms (like Slack orTeams) through modular Sofia is maintained by aformal governance structure,including our AI Center ofExcellence, AI governance Sofia is trained on yearsof real interactions acrossenrollment, accounts,service, communications, Sofia doesn’t just answer. She anticipates. Buyer questions For HR / Benefits Leaders Perminanent MarkerPrimary subheadSecondary subheadTiereary subheadLead in, call outAsk vendors:Where does AI show up across the full journey (enrollment, service,comms, insights)?How do you learn from real interactions and improve over time?What’s the plan for measurement and optimization beyond “launch”?What guardrails exist for privacy and controlled access?What you’re really buying: less workload + a better employee experience—without adding vendors. •“AI” that only lives inone chatbot window•Vague governance or body copy •bulletsWhat you’re really buying: cost containment levers + experience outcomes you can actually measure. What “good” looks like: Ask vendors: How does this reduce avoidable service cost and employee effort?What engagement/activation outcomes can we track? •Improved resolution +reduced repeat contacts•Higher engagement For Brokers / Consultants What you’re really buying: a stronger client story + renewals powered by proof. A