实现盈利和可持续性的非物质化

The future of enterprises These respondents are estimated torepresent only around 175 million of theroughly 384 million white-collar employeesactive in the surveyed markets. However,we believe the early adopter profile ofmany of these respondents makes themimportant when it comes to exploring the The workplace of the future 03Key findings04A brief history of white-collar work05The dematerialized enterprise07Remote working09The XR- and 5G-enabled enterprise11The white-collar gig economy12International expansion13Towards net-zero Imagine walking through the doors of atypical enterprise in the year 2030.You quickly realize most white-collaremployee tasks are aided or automatedusing artificial intelligence (AI) and datamining. Employees mostly work from homeor from locations closer to home, so companypremises are smaller and fewer. Businesseshave transformed into agile enterprises withglobal customers and workforces. Many Qualitative insights were gatheredthrough telepresence interviews with10 subject matter experts and academicresearchers in the US and the EU,as well as with 8 ICT decision-makers in Acronyms used throughoutthis report These predictions are based on insightsfrom our IndustryLab research, whichexamines the future of enterprises, AIArtificial intelligenceARAugmented realityEVElectric vehicleGDPGross domestic productICTInformation andcommunications technologyVRVirtual reality About Consumer & IndustryLab Ericsson Consumer & IndustryLab deliversworld-class research and insights forinnovation and sustainable businessdevelopment. We explore the future ofconnectivity for consumers, industries This research was conducted during theCOVID-19 pandemic. The report reflectson its lasting effects and the future impact Methodology Quantitative data was collected from11 markets, through 5,059 onlineinterviews held with respondents aged18 and older, in Australia, Brazil, China,India, the Kingdom of Saudi Arabia,Singapore, Sweden, Thailand, the UAE,the UK and the US. Of these respondents,2,026 were white-collar information Our knowledge is gained from globalconsumer and industry research programs,including collaborations with renownedindustry organizations and world-leadinguniversities. Our research programs cover All IndustryLab reports can be foundat: www.ericsson.com/industrylab Key findings 01 Dematerialization is a key step towards higher profitabilityand improved sustainability Today, almost 7 in 10 of the surveyed enterprises havealready reached halfway or beyond in their dematerializationjourney. Productivity and profitability are named among the 02 By 2030 almost 60 percent of white-collar work is expected tohappen outside company premises With less work taking place at company premises, enterprisesmust be able to provide their employees with full access toprocesses and tools regardless of the device they use or whetherthey are at home or out and about. A decrease in both commuting 03 Enterprise usage of extended reality (XR) and 5G is expected togrow by more than 50 percent in the next decade More than 6 in 10 enterprises expect to use 5G devices, and almostas many will use augmented reality (AR) and virtual reality (VR)devices, by 2030. Increased usage of mobile immersive videotechnology regardless of location is expected to further drive the 04 The gig economy comes to the office Of white-collar decision-makers, 6 in 10 believe the share oftemporary employment will increase significantly withintheir companies by 2030, in a shift from mainly being ablue-collar phenomenon. However, this evolution is not without 05 Despite worldwide trade conflicts, enterprises continueto grow internationally While roughly half of all decision-makers agree that tradeconflicts and pandemics will continue to be barriers tointernational trade, currently 6 in 10 domestic enterprisesexpect to have an international customer base by 2030 and 06 Almost three in four enterprises expect their electricity to comefrom renewable sources by 2030 The switch to renewable energy is a key component in thejourney towards a net-zero enterprise. No less than 8 in 10 White-collar work has evolved over the years and thetrends of today are forcing enterprises to change their You may think that white-collar work isa modern phenomenon, yet as far backas in ancient Greece and Rome, officesoften formed part of a palace complexor a large temple. However, it was notuntil the industrial revolution that thenumber of white-collar employees began Driving forces for change “We have identified five globaltrends that are drasticallychanging the enterprise landscape.Technological innovation, globaleconomic integration, demographic Today there are several trends affectingenterprises, forcing them to change their Technological innovation has asignificant impact on enterprises.It enables access to new markets, bringingopportunities for new business models andempowering new ways of operating, suchas virtual international