未加引导的员工热情浪费了智能体AI的潜力

EY US Agentic AI Workplace SurveyOctober 2025 EXECUTIVE SUMMARY Agentic artificial intelligence (AI) is alreadyrewriting the rules of work. Whether it becomesyour organization’s greatest accelerator or its The pace of change is staggering. The next two decadespromise more transformation in the workplace than the Too often, executives fail to offer a clear vision, meaningfultraining, or the kind of roadmap that middle managers need as A workplace FIN DIN GS IN FOCUS A WORKPL ACE PAR AD OX The first EY US Agentic AI Workplace Survey, polling more than1,100US desk workers across six industries at companies with anannual revenue of $1 billion or more, reveals a workforce both eager Training In a flashing red alert across offices nationwide,our survey shows that many managers aren’t surehow to integrate and manage a hybrid humanand agentic AI workforce. About half (53%) areconcerned that they may not be good at doing Optimism runs high — 84% say they’re eager toembrace agentic AI in their role and about as manyexpect it to have a positive impact on productivity,efficiency and their work experience. Yet fear Two-thirds (65%) of non-people managers worryabout their own job security working alongside AIagents, and too often their curiosity is met withsilence: little training, limited communicationand no clear roadmap. This is where enthusiasmrisks curdling into resistance. But the survey also These data points reflect how this technologicalrevolution must center on people — how weunderstand our roles, our places in society, andhow we deliver value and find fulfillment. Familiarstrategies such as upskilling and communicating Communicating As we head into unknown territory, will you steerthe course or sit idle in the back seat? The EY USAgentic AI Workplace Survey offers clues about Organizations that thrive will be those that use AInot to replace, but to reinvent — anchoring peopleat the center of the journey into the agentic era. 23% of those below the VP levelstate theirmanager/supervisor has not clearly communicated the organization’s strategy on AI agents, comparedwith just9% of those at the VP level or above. Why your workersfeel contrary FIN DIN GS IN FOCUS WHY YOUR WORKERS FEEL CONTR ARY EMOTIONS ABOUT AI Uncertainty is generally associated with fear and anxiety. Our agentic AIfuture is nothing if not uncertain, with trillions of dollars’ worth of bets Excitement But it’s worth highlighting that desk workers in oursurvey are also significantly enthusiastic about thetechnology: 86% say that working with agentic AIhas already positively impacted the productivityof their teams. And they overwhelmingly see even see the optimism among employees, but employersneed to meet that optimism with an inspiring vision In lieu of that vision, employees can easily fall backon their worst expectations, fueled by headlinespredicting a cold, efficiency-obsessed futuredominated by automation. It’s not unreasonablefor them to anticipate a workplace stripped ofcreativity and human judgment. Yet history shows of desk workersalready using agentic AI of desk workersare eager toembrace agentic AI are confident in their abilitiesto use AI agents today. But concerns persist around job security: 56% ofdesk workers overall say they are concerned abouttheir own job security working alongside AI agents,a rate that is higher among non-people managers(65%) than people managers and supervisors (48%).And while employees tell us that they’re eager toembrace agentic AI and confident in their abilities,they’re also overwhelmed by the sheer scale and Trepidation More forward-thinking leaders will push backon the narrative of doom-and-gloom on jobsecurity and commit instead to market-defininggrowth. Executives should inhabit a mindset thataspires toward what can be achieved throughnew products and services, new business models of desk workersare overwhelmedby the constant influx of desk workerswho use agentic AI are overwhelmed by the amountof new agentic AI tools being “With the influx of AI, jobs will shrink, shift, growand emerge, much like what has happened inbusiness for generations,” said Dan Diasio, EYGlobal Consulting AI Leader. “While some jobsmay be more immediately impacted, if we prepareourselves to use AI as a powerful tool, we can build Our findings underscore three imperatives forleaders: communicating clearly, training effectively The leadershipmandate: FIN DIN GS IN FOCUS THE LE ADERSHIP MANDATE: COMMUNICATE , TR AIN, MANAGE 1Clear AI communication leads to stronger adoption and workplace impact Impact on employees of clear AI strategy communication (%) at the VP level or above (9%) report theirorganization has not clearly communicated itsstrategy on AI agents. By about the same margins,desk workers state that their manager/supervisorhas not clearly communicated the organization’sstrategy on AI agents (23% vs. 9%) and believe component of accelerating AI adoption and returnon investment. T