2025年数字参与平台指南（英）

PeoplePowered is a global hub for participatory democracy—the directparticipation of community members in making the policy decisions that affecttheir lives. We build the power and impact of organizations and leaders around theworld who are building a more participatory democracy, through programs suchas participatory budgeting, participatory policy-making, participatory planning, andcitizen assemblies. Learn more atpeoplepowered.org. The United Nations Development Programme (UNDP) is the leading United Nationsorganization fighting to end the injustice of poverty, inequality, and climate change.Working with our broad network of experts and partners in 170 countries, we helpnations to build integrated, lasting solutions for people and planet. Learn moreatundp.orgor follow at@UNDP. The opinions, analyses and recommendationscontained in this document do not necessarily reflect the opinions of the UnitedNations Development Programme, its Executive Board, or Member States. The primary author of this guide isMatt Stempeck. Thispublication provides a comprehensive overview of digital participationplatforms and related services, including some that are for-profit. This informationis provided as a useful resource to users of the publication, but should not beinterpreted as endorsement. Neither People Powered nor UNDP endorses anyentity, individual, company, industry, or third party, including their brand, products,or services. Copyright People Powered © 2025All rights reservedProduced in the United States of America Try it out firstDetermine the total costEnsure accessibilityConsider open source platformsWhat about “open source AI”?Protect data privacyLook for sustainability Best practices for platformmanagers using AIRecommendations for AI andplatforms implementing AI Commit to accountabilityConsider it a long-termrelationship Introduction What’s newPeople PoweredUNDPAcknowledgementsWho is this guide forScopeHow to use this guideMethodology 2 Challenges andOpportunitiesfor AI in DigitalParticipation Looking forwardConclusion 4 Setting up adigital participationplatform What do we mean by “AI”?AI principlesThe challenges AI presentsAI’s opportunities for participationUsing AI before a participatoryprocess starsUsing AI during a participatoryprocessSynthetic participationUsing AI after a participatoryprocess finishesTable: AI feature summary Bibliography 1 Overview of digitalparticipation User testingIntegrating in-person engagementwith hybrid platformsHow to get help Why open up participation?What is a digital participationplatform?Why use digital participationplatforms?What can digital participationplatforms do?Before you startCommit to inviting participationfor the right reasonsCommit to inclusion from thevery startCitizens’ Assemblies AdditionalResources 5 Running aprocess on a digitalparticipationplatform Where to find single-purpose toolsMatrix of platforms by featureHow to evaluate a platformQuestions about AI functionalityShould you build your own platform?Outreach and Engagement MethodsIdea BankResources developed by others 3 Selecting a digitalparticipationplatform Iterative developmentOutreach and participationParticipant supportModerating a civil discussionEvaluation and accountability Identify your goals Introduction People PoweredUNPD How to use thisguide INTRODUCTION for people power. These tools help administratorswithin all levels of government, plus civil societyorganizations and other institutions, engageconstituents. Collectively, they address almost anyparticipatory method imaginable, including supportfor digitizing fully offline engagement methods.Digital participation platforms are being usedbefore, during, and after participatory processesto enhance activities like urban planning, budgetprioritization, citizen assemblies, and co-developingpolicy. And they’re rapidly introducing AI-poweredfeatures to help participants and administratorsalike run more frequent and more meaningfulengagements. Over the past 15 years, governments and otherinstitutions have leveraged digital platforms toengage citizens1, residents, and constituentsin decision-making. Platform developers, opensource contributors, consultants and programadministrators now comprise an ecosystem thatinvites the public to take on a greater role. Theyare increasingly digitizing existing programs likeparticipatory budgeting2, and envisioning entirelynovel engagement patterns made possible by AI. While we often hear about technological platformsdeveloped in wealthier countries, they have beenused to enable participatory decision-making ina wide variety of global contexts. At their best,platforms enable decision-makers or communitiesto facilitate: •Stakeholder engagement.•Forging consensus or compromises.•Collective deliberation and decision-making.•Effective communication with the public.•Transparent project tracking and monitoring.•Department-spanning internal coordination.•Sensemaking to legibly share the res