管理客户体验

ManagedServices ManagedCustomerExperience Keepingyou connectedto yourcustomers ManagedCustomerExperiencebridges the gap in skills,knowledgeandcapabilities,enablingclientstodeliverontheirCXrequirements Globalconsistency,governanceandcompliance Serviceoverview ManagedCustomerExperienceisdesignedtosimplifythemanagementandoperation ofyourcustomerexperience investment, Standardized,optimizedandautomatedoperationsofCloudenvironments,continuouslyrefined BusinessbenefitsofManagedCX Acompleteserviceincludingvoice,globally CustomerExperience(CX)hasbeenontheriseasasustainablebusinessstrategytoattract,retainandgrowcustomersinmarketplaceswhere branddifferentiationand Reducedoperationalcomplexityandcost TheinclusionofNTTDATA’sCloudVoiceforCXreducesthenumberofvendors,withanativelyintegratedvoiceservicethatisgloballyavailable, WetakeaproactiveroleinthemanagementoftheCXenvironment,toenableanefficientandeffectiveservice,withskilledresources,systemmonitoringandapplied CloudtransformationinCXhashelpedenterprisesstayaheadofthe Trustedby75%ofFortune100companiesastheidealpartner,withunrivalledadvisory,cloud, AnagileandresponsiveCXpractice competitionandmeettheevolvingneedsforcustomerengagements.Enterprisescanbreakawayfromslow DeliverdifferentiatedexperiencestocustomerswithassistancebyNTTDATA,andgainaccesstocriticalskills,consultingservices,andtoolstohelp Forclientsthatarelookingtomanagethistransition,greaterdemandsareplacedonthebusinessintermsoftime,skilledresourcesand Optimizedserviceoperations Whencustomerinteractionsarecritical,identificationofpotentialissuescanbeuncoveredbeforetheyoccur.Automatedtestingofend-to-endinboundcustomerexperiences Thisnewmodelhasbroughtopportunity,butrealizationofthebenefitscannotalwaysbe ManagedCXdeliversanend-to-endservicetoprovideanintegratedandstandardizedmanagedserviceacrossyourCustomerExperienceenvironment Simplifyingmanagementoperations.Builtonindustrybest-practice(ITIL,ISO27001),ourtooling,monitoring,andautomationcapabilitiessimplifytheday-to-dayoperationssoyoucanfocuson Real-timemanagementinsight.Wedeliverreportingandanalyticstoprovideinsightintoperformancelevels.Couplingthiswithmonitoring Enhanced customer experience.We prioritize theagility of our managed services by incorporating CXassurance testing. This testing allows us to detectfaults at an earlier stage, enabling us to proactively Managed CX Analytics.We offer solutions thatbridge the gap in skills, knowledge, andcapabilities. Our comprehensive range of Globaldeliverycapability.Accesstohighlyskilledengineeringresourcesavailable24/7/365.Deliveringfasterresolutionthroughaglobalpool Clientsuccessmanagementandadoptionservices. WehelpyouextractmaximumvaluefromyourCXsolutionbyunderstandingusage,identifyingareastooptimize,anddrivingefficiencytohelpyoureduce