eGain：2024年度报告

(Mark One)ANNUALREPORT PURSUANT TO SECTION 13 OR 15(d)OF THE SECURITIES ☒EXCHANGE ACT OF 1934For the Fiscal Year EndedJune 30, 2025or☐TRANSITIONREPORT PURSUANT TO SECTION 13 OR 15(d)OF THE SECURITIESEXCHANGE ACT OF 1934For the transition period fromtoCommission File Number:001-35314 eGain Corporation(Exact name of registrant as specified in its charter) 1252 Borregas AvenueSunnyvale,California94089(Address of principal executive offices, including zip code)(408)636-4500(Registrant’s telephone number, including area code) Securities registered pursuant to Section12(b) of the Act: Securities registered pursuant to Section12(g) of the Act: NoneIndicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act.Yes☐No☒Indicate by check mark if the registrant is not required to file reports pursuant to Section13 or Section15(d) of the Act.Yes☐No☒Indicate by check mark whether the registrant (1)has filed all reports required to be filed by Section13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12months (or for such shorter period that the registrant was required to filesuch reports), and (2)has been subject to such filing requirements for the past 90days:Yes☒No☐Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T during the preceding 12 months (or for such shorter period that the registrant was required tosubmit such files).Yes☒No☐Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company.See the definitions of “large accelerated filer,” “accelerated filer,” “smallerreporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act. Largeacceleratedfiler☐Non-accelerated filer☒Emerging growth company☐If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.☐ Indicate by check mark whether the registrant has filed a report on and attestation to its management’s assessment of theeffectiveness of its internal control over financial reporting under Section 404(b) of the Sarbanes-Oxley Act (15 U.S.C. 7262(b)) bythe registered public accounting firm that prepared or issued its audit report.☒If securities are registered pursuant to Section 12(b) of the Act, indicate by check mark whether the financial statements of the registrant included in this filing reflect the correction of an error to previously issued financial statements.☐Indicate by check mark whether any of those error corrections are restatements that required a recovery analysis of incentive- based compensation received by any of the registrant’s executive officers during the relevant recovery period pursuant to §240.10D-1(b).☐Indicateby check mark whether the registrant is a shell company(as defined in Rule 12b-2 of the Exchange Act):Yes☐No☒.The aggregate market value of the voting and non-voting common equity held by non-affiliates (based on the closing price on Nasdaq) on December31, 2024, was approximately$127.7million.There were26,867,067shares of the Registrant’s Common Stock, par value $0.001 per share, outstanding on September 5, DOCUMENTS INCORPORATED BY REFERENCE Items 10, 11, 12, 13 and 14 of Part III of this Annual Report on Form 10-K incorporate by reference information from theregistrant’s proxy statement to be filed with the Securities and Exchange Commission in connection with the solicitation of proxies forthe registrant’s 2025 Annual Meeting of Stockholders. EGAIN CORPORATIONTABLE OF CONTENTS2025 FORM 10-K ItemNo.PageForward-Looking Statements3Summary Risk Factors4PART I1.Business71A.Risk Factors141B.Unresolved Staff Comments311C.Cybersecurity312.Properties323.Legal Proceedings324.Mine Safety Disclosures32PART II5.Market for Registrant’s Common Equity, Related Stockholder Matters and IssuerPurchases of Equity Securities336.Reserved357.Management’s Discussion and Analysis of Financial Condition and Results ofOperations357A.Quantitative and Qualitative Disclosures About Market Risk478.Financial Statements and Supplementary Data489.Changes In and Disagreements With Accountants on Accounting and FinancialDisclosure809A.Controls and Procedures809B.Other Information819C.Disclosure Regarding Foreign Jurisdictions That Prevent Inspections81PART III10.Directors, Executive Officers and Corporate Governance8211.Executive Compensation8212.Security Ownership of Certain Beneficial Owners and Management and RelatedStockholder Matters8213.Certain Relationships and Related Transactions and Director Independence8314.Principal Accounting Fees and Services83 PART IV Forward-Looking Statements This report contains forward-lookin