2013年会议记录报告

© Ministry of Cabinet Affairs, United Arab EmirateAll rights reserved. No part of this publication may be reproduced in any materialfrom (including photocopying or storing in any medium by electronic means)without the written permission of the copyright holders. Application for thecopyright holders’ written permission to reproduce any part of this publicationshould be addressed to the publishers, Ministry of Cabinet Affairs. In accordancewith the International Copyright Act 1956 and the UAE Federal Law No. (7) of2002 Concerning Copyrights and Neighboring Rights. Any person acting incontravention of this will be liable to prosecution and claims for damages.ISBN 978 1 86063 372 0Published in December 2013Dubai, UAE H.H. Sheikh Mohammed Bin Rashid Al MaktoumUAE Vice President, Prime Minister and Ruler of Dubai H.H. Sheikh Khalifa Bin Zayed Al NahyanUnited Arab Emirates President Contents12Opening Statement13First Government Summit14Second Government Summit16Main Dialogue Sessions-H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President,Prime Minister and Ruler of Dubai-H.H. Lt. General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Ministerand Minister of Interior,-H.H. Sheikh Mansour Bin Zayed Al Nahyan, Deputy Prime Minister andMinister of Presidential Affairs52Plenary Sessions-Interactive Session on Government Services in the UAE-How to Measure Development?-Government Services in Global Cities - Abu Dhabi and Dubai-HE. Yves Leterme Deputy Secretary-General, Organisatoin for EconomicCooperation - Special Session-Ministerial Roundtable in cooperation with the United Nations -UN84Dialogue Sessions-Social Media as a Tool for Citizen Engagement (in cooperation withDubai School of Government -DSG)-Future Scenarios for Effective Service Delivery-Innovative Partnerships with the Private Sector for EffectiveGovernment Services Delivery-Building a Service Culture in the Public Sector-Innovation Enablers: Practical Tools to Improve Government Services-Delivering High Quality Public Services: Towards the Strategic State(in cooperation with Organisation for Economic Co-operation andDevelopment - OECD) 120Workshops on Best Practices in Providing GovernmentServices-The UAE Federal Government Experience in Improving GovernmentServices – Emirates Government Services Excellence Programme-The UAE Experience in Improving Government Services – Abu DhabiGovernment Experience-The UAE Experience in Improving Government Services – Dubai Model-Government Services Experience: Singapore Experience-Government Services Experience: Denmark Experience-Government Services Experience: Canada Experience-Government Services Experience: Australia Experience-Innovation in the Public Sector – South Korea’s Experience-Government Service Delivery in Brazil in cooperation with FundacaoGetulio Vargas - FGV-United Nations Public Service Award workshop(1): Innovation inAdministrative Simplification and Legislative Update-United Nations Public Service Award: Innovation in Networks andPartnerships-United Nations Public Service Award: Innovation in e-Services186Workshops:-Education and Employement: Preparing Future Generations For the JobMarket-Achieving Quality and Efficiency in Health Services Delivery-Youth Workshops: Issues and Aspirations-Models of Government Excellence in the UAE-Lessons from the Private Sector: Towards Customer-focused Services-The Role of Social Enterprenurship in improving Government Services-Innovation in Public Administration230Reports and Studies234Customer Service - Experiences of UAE Federaland Local Government236Knowledge Fair238Going Green Government Summit-“Sustainable Green Summit” Sustainability Report 1stGovernment Summit (GS1) - 2013“Leading Government Services”February 11-12, 2013The 1st Government Summit held in Dubai on February 11-12, 2013 under the patronage and inthe presence of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, PrimeMinister and Ruler of Dubai, lived up to its goals by bringing together federal, local, regional, andinternational government entities under one roof to share knowledge and promote the best practicesbased on their remarkable experiences.The two-day Summit titled “Leading Government Services” included 30 roundtables and workshopsand was attended by more than 150 international professional specialists, 3000 participants from theUnited Arab Emirates, neighboring countries, and Arab states, alongside a profusion of internationalofficials and experts. H.H.Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, PrimeMinister and Ruler of Dubai, H.H. Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Ministerof Interior, and H.H.Sheikh Mansour Bin Zayed Al Nahyan, Deputy Prime Minister and Minister ofPresidential Affairs, have also participated in this first Government Summit.The first Government Summit was attended by H.H. Sheikh Hamdan Bin Mohammed Bin Rashid AlMaktoum, Crown Prince of Dubai, H.H.Sheikh Maktoum Bin Mohammed Bin Rashid Al Maktoum